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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,322 Reviews
Call Service Center (860) 745-1111

1,322 Reviews of Family Ford of Enfield - Service Center

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October 26, 2024

Have been a customer since 1999 and followed this dealer from Chicopee, MA to Enfield, CT More

by PONIDRIVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 25, 2024

I am please with how I am treated at enfield ford Eric and Greg take very good care of me when I go there. More

by BIDOHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Houle
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Oct 25, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Eric and Greg here at Family Ford of Enfield. We appreciate your business and hope to see you again soon!

October 25, 2024

Greg and the rest of the team in service are very courteous , communicative and professional. Everything was completed to expectation and ahead of schedule. More

by MICHAEL.DAMOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Family Ford of Enfield responded

Thank you, Michael, for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Greg and our team were able to help, and we hope to see you again!

October 24, 2024

Everyone I have dealt with has been professional so far. If I ever need to purchase another car I would consider dealing with them again. More

by hockeynutt68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

October 22, 2024

Great service as always Agnes always goes over what service you’ve asked for making sure your vehicle is always up to date. More

by twc1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Family Ford of Enfield responded

Thank you! Agnes and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

October 22, 2024

Agnes in service was very pleasant with us and told us we could use our Ford points to pay for service which our regular dealer never told us. Fir that reason we will continue to have Enfield Ford do our ser More

by Rat150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnis
Report | Print
Oct 23, 2024 -

Family Ford of Enfield responded

We are very happy to hear Agnes and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 21, 2024

My service experience at Family Ford was smooth, easy and professional. I will definitely use them again. More

by Phcarlson67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2024

High price markup for replacement parts. At least 100% or more. Ridiculous. That's the price to pay for OEM service More

by Steve O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Family Ford of Enfield responded

Thank you, Steve, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

October 20, 2024

They were on time and did whatthey were supposed,to do,,and that makes me happy More

by BKARAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

October 20, 2024

My 2001 F250 had an elusive brake problem. The service dept was very helpful in troubleshooting and determining the problem to be the ABS unit. Thanks to Keli, Eric and the rest of the Service More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Jay and Dave
Report | Print
Oct 20, 2024 -

Family Ford of Enfield responded

Thank you so much, Pete, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

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