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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,322 Reviews
Call Service Center (860) 745-1111

1,322 Reviews of Family Ford of Enfield - Service Center

Sort by
November 04, 2024

Friendly, quick service at a good price. Knowing the work they do will be warrantied is always a plus! More

by Liger1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 02, 2024

Dealing with Ken Brown is always great. .. communicates clearly and is always helpful and gets ti the root of the problem More

by CLAUDETTECOUCH
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Family Ford of Enfield responded

Claudette, Thank you so much for your excellent review! We are so glad that Ken and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

November 01, 2024

As always. Excellent service and price. I got my oil change, my brake fluid flushed, my engine coolant flushed, and my cabin filter change in an hour!! I will o More

by marjorieinsixiengmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't remember
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Nov 01, 2024 -

Family Ford of Enfield responded

Thank you, Marjorie, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 31, 2024

I always have excellent service at Family Ford of Enfield! I appreciate their service Department very much! More

by Cmillskerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 31, 2024

Good service. Family Ford of Enfield is trustworthy and reliable. Thank you for the help More

by Chrisbchkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Family Ford of Enfield responded

Thank you, Chris, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

October 31, 2024

Ken is straight forward and helpful, he explains the issue and options, very knowledgeable and patient. More

by CLOUGHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again.

October 31, 2024

They always do great job when I come there for service on my car or my truck More

by BSGOWDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 29, 2024

I have been here a couple times and have never been disappointed. The service is fast/efficient and the staff are all very pleasant. More

by ERIKWELCH1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Family Ford of Enfield responded

Erik, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 27, 2024

Always feel like I am bothering service for my f350 I bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- More

by justinthompson514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 26, 2024

Family ford made my car buying experience comfortable. Brendan Miller did an excellent job. I would buy a car from him again. Karina Sarat, the business manager was also phenomenal. These two members of More

by tdd4s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karin Sarat
Report | Print
Oct 27, 2024 -

Family Ford of Enfield responded

We are very happy to hear that Brendan and Karina provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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