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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,322 Reviews

1,322 Reviews of Family Ford of Enfield - Service Center

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November 09, 2024

I found The dealership to be very punctual very attentive to their customers ,the salesman did an awesome job in providing my paperwork and getting me a great deal on the vehicle More

by bbenson9
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

November 08, 2024

I appeared on a very busy Monday morning without an appointment in a bit of a frenzy. Service checked out my vehicle, procured replacement part, and I was on my way in about an hour. Can't do any bet More

by BlueLady '07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with our crew. We truly appreciate the fantastic five-star review. It has been our pleasure serving you over the years.

November 07, 2024

I bought my last four cars from Enfield Ford and they serviced all of them. I guess you could say I am very much satisfied with their service. More

by NPASTULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t recall sales help.
Nov 11, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you over the years. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield.

November 06, 2024

Been coming here since it was Enfield Ford. Never had an issue with anyone I’ve dealt with. Greg is the only service advisor I will go to! Truth be told the entire service advisor staff are gre More

by Matt
Service Time
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in parts
Nov 07, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review, Matt. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 06, 2024

Ken was great about everything they did servicing my ca. “The works” oil change and then a couple warranty items. He communicated about the parts delay and then scheduled a new appointment as soon as the More

by Jgwrabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

November 06, 2024

The employees are kind and gracious. It is nice to feel heard and supported when getting car service. More

by Callieboone93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Family Ford of Enfield responded

Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years , Callie.

November 05, 2024

Always polite gives you all the information keeps you updated on progress gives you breaks on prices work done in a timely manner More

by dembinske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Family Ford of Enfield responded

Thank you for the five-star rating for our service department. We truly appreciate your business here at Family Ford of Enfield.

November 05, 2024

I feel the deals that I’ve gotten could have been better, think I could have paid less and gotten more for trade ins. Everything else has been great! More

by STURGISGODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to leave us this feedback. We'll be sure to share your comments with our crew.

November 04, 2024

When I need service on my car my husband always calls Greg. Greg is quick to get us an appointment that works for us. He is a true professional and knows what questions to ask to get the root of our ca More

by Janis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Family Ford of Enfield responded

Janis, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

November 04, 2024

Great bunch of people! Makes the process very easy! The only dealership I use to service my trucks. More

by KEVIN@YANKEECASTING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Family Ford of Enfield responded

Kevin, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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