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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,352 Reviews
Call Service Center (860) 745-1111

1,352 Reviews of Family Ford of Enfield - Service Center

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January 17, 2025

Family Ford has always taken great care of our vehicles. The workers are very professional. More

by EDANDVED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 15, 2025

Helpful and knowledgeable. Listened to questions and took the time and answered all my questions. More

by BTORCIA1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 15, 2025

Truck was there 3. 5 weeks.Plow control 350.00to replace was stolen out of while there.Dealer didn’t, want to do anything but stick up for her employees! More

by dwight0302
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Family Ford of Enfield responded

Dwight, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 11, 2025

Great dealership,friendly sales staff and great service department. I'd recommend family Ford to my friends. More

by ORR48851
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny T is the best
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Jan 13, 2025 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 11, 2025

Agnes went above and beyond to insure customer satisfaction. Checked all my accounts to insure she had all the facts to provide the right service More

by peterfiore0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Agnes and our team, and we look forward to working with you again.

January 10, 2025

I had a minor seat belt issue that required service but was not a recall issue! Parts were ordered and received and an appointment made! Per usual, the problem was corrected professionally in a short time! More

by RUSSELLTONEY82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Agnes and our team here at Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 10, 2025

Greg is very professional and pleasant to talk to when discussing your concerns. The service appointment was on time and performed timely. More

by belch55
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for Greg and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 10, 2025

From driving in the door to leaving the premises, all went very well and can be expected by any cuctomer. More

by GERALD.R.PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out, Gerald. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

January 10, 2025

Service manager was on top of everything. All staff was polite and receptive to my questions while I waiter for the service to be completed. More

by BASEJGBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson Delgado
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Jan 11, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

January 10, 2025

Rude service writers. Didn’t complete repair work on vehicle either as specified on work order More

by Kspielmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Family Ford of Enfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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