Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,329 Reviews
Call Service Center (860) 745-1111

1,329 Reviews of Family Ford of Enfield - Service Center

Sort by
March 29, 2024

Been going there for years. Have bought 2 or 3 cars from there. So great More

by SUSIEWEBB86
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Mar 30, 2024 -

Family Ford of Enfield responded

Thank you, Susie, for the kind words! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

March 27, 2024

Fast friendly service. Amazing place. I was amazed actually. I never been to a dealer cause I got overcharged. But I figured I'll give your place a try. I was amazed. The p More

by marjorieinsixiengmay
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jul 05, 2024 -

Family Ford of Enfield responded

Thank you, Marjorie, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to excellent service. Please let us know if there is anything we can assist you with in the future.

March 26, 2024

All I did was have Mt oil change and tired rotated Great job as always with the service people. More

by debbie.richardson1
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Report | Print
Mar 28, 2024 -

Family Ford of Enfield responded

Thank you so much, Debbie, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

March 23, 2024

Jay took time to get all the information needed to get the job done correctly. Very attentive! More

by BASEJGBALL
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Mar 24, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Jay was able to help, and we hope to see you again!

March 23, 2024

Was told my truck wasn’t serviced because tech couldn’t open hood. Acorn was actually stuck in there I’m not happy about this mid judgement More

by Tiffnunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Report | Print
Mar 27, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 23, 2024

Excellent as always! I usually have Ken service me but he was out. Greg was just as good! No matter who I get it is always and exceptional level of service More

by Kiwi
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Mar 24, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

March 21, 2024

Very helpful and friendly Very helpful and friendly doing all you could to make the experience gratifying More

by DRobbins1
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Mar 22, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 21, 2024

Proactive timely service, can't ask for more You should improve this interface so it isn't so awkward More

by SCHRUSCIEL
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
March 19, 2024

My drop off was convenient, they called with questions and the work performed was what I was expecting. Thank you More

by linda83
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Jul 22, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us, Linda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 16, 2024

A great dealership to bring your Ford for service The service staff is always friendly and explains things well More

by andrea
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Mar 17, 2024 -

Family Ford of Enfield responded

Thank you, Andrea! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

1
...
20
21
22
...
133