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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,316 Reviews

1,316 Reviews of Family Ford of Enfield - Service Center

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November 27, 2024

I was very pleased with the service and the pickup and delivery of my car, do wish you still sold cars like my focus at my age I do not like SUVs More

by LORRAINE.RHOADES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review, Lorraine. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

November 25, 2024

The best dealership around l have been buying Ford vehicles from family Ford for at least 20 years More

by JAMESMCARD53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Family Ford of Enfield responded

James, Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 23, 2024

Good service department. They caught a problem in my car that I didn't know existed and fixed it quick. More

by ANGELCAKE805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Family Ford of Enfield.

November 23, 2024

This is a very well put togethe dealership It has a warm atmosphere waiting room, that has coffee if you like. It has an open air atmosphere where you have visual access to the show room and sal More

by CHRYSLERMB300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2024

Courteous, professional, communicates well with what is needed, if urgent, or if I could wait a bit before any maintenance concerns. I usually choose to "do it now, rather than hope for the best". Always More

by BlueLady '07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 21, 2024

Love the valet service pick up and delivery door to door that Family Ford offers More

by MICHEAB50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t see a familiar name for my phone
Nov 21, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

November 21, 2024

Family Ford FANTASTIC! Agnes is my advisor and she is always able to get me in as soon as possible. I can't thank her enough for being detail oriented. She always checks to More

by blt2001italian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words for Agnes and for taking the time to leave us this wonderful feedback!

November 19, 2024

It was so easy to set up an appointment. I dropped off my car and picked it up the next morning. It was super quick and super easy More

by jonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Family Ford of Enfield responded

Thank you for the five-star rating for our service department, Jonathan! Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

November 18, 2024

Ken is the best, by keeping me informed and is always a pleasure to work with. The gentleman who worked on my car was also very helpful by explaining things to me. More

by EBAGRASSHOPPER
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Ken was able to help, and we hope to see you again!

November 15, 2024

The people are very friendly and the people are very easy to work with. The dealership is very clean . I always get very good friendly service. Myself and my car are treated with respect. I'm always k More

by CHRYSLERMB300
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!