Family Ford of Enfield - Service Center

Agnes was on her way to lunch and stopped and took care of me. She went out of her way to retrieve my paperwork and see that I was checked out and directed me to my vehicle on her way out to lunch. of me. She went out of her way to retrieve my paperwork and see that I was checked out and directed me to my vehicle on her way out to lunch. More

Tried fixing my brake issue, would call and they said they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to fight to get them to fix it 100 percent by the 3rd time of bring it back they finally fixed something and they feel good. But had to argue to get them to do it. Also one of the times they lost my brake fluid cap, left a dirty rag under my hood ( that could’ve caught fire ) and left a water bottle that was half full in my cup holder. Super unprofessional! I will never be back, had a nightmare of a time and will make sure every one of my friends and family never go here. Agnes was great though but your maintenance techs are horrible and unprofessional More

So far very easy to online schedule appointments. Staff is very willing to accommodate around your schedule. Staff is very willing to accommodate around your schedule. More

Service was great, Greg is very helpful and is able to answer any questions you may have. answer any questions you may have. More

The service department has always been professional. Scheduling has been tricky in the past, but understandable. Scheduling has been tricky in the past, but understandable. More

As usual, Agnes was very courteous and helpful. She completely explained all the service that was accomplished and handled all the warrantee paperwork associated with this work. She completely explained all the service that was accomplished and handled all the warrantee paperwork associated with this work. More

Fixed my problem even though they couldn't duplicate it. Took my word for what I thought it was, and performed the service! Problem solved Took my word for what I thought it was, and performed the service! Problem solved More

Friendly service. Upfront with issues and didn’t pressure me to purchase items or have extra service done Upfront with issues and didn’t pressure me to purchase items or have extra service done More

I had scheduled an appointment for 9am. They took me right in, let me know how long the service was going to take. The service was done before what was initially said. I would highly recomm They took me right in, let me know how long the service was going to take. The service was done before what was initially said. I would highly recommend Family Ford. More

Family Ford has always taken great care of our vehicles. The workers are very professional. The workers are very professional. More