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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,328 Reviews
Call Service Center (860) 745-1111

1,328 Reviews of Family Ford of Enfield - Service Center

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May 14, 2024

They were very accommodating and helpful. Went for an oil change very quick service thank you More

by wm.perkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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May 15, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 13, 2024

I have bought two trucks from family ford and am very pleased with the service I have received. More

by Barrysquires660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Family Ford of Enfield responded

Thank you, Barry! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

May 12, 2024

Had my car for two days wrong part came in so now have to bring it back. Inconvenient More

by RACHELB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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May 12, 2024 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 09, 2024

I had The Works performed on my 2013 Ford Fusion. I am always very happy with any of the work that they've done on my car. Service dept. is just wonderful. Greg is the best. More

by marceyfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Family Ford of Enfield responded

Marcey, Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Greg and our team appreciate your business and hope to see you again soon!

May 09, 2024

I am Happy with the service and expectations were met. I Will keep coming back More

by JARNOLD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 08, 2024

Greg was awesome. He was prompt in greeting me. Friendly and knowledgable. Answered all my questions. More

by mjvignone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Greg here at Family Ford of Enfield.

May 08, 2024

Had this truck 2 years with noise free brakes, Family Ford did a rear brake job and now they squeal at every stop. More

by gf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not shown
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May 12, 2024 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 08, 2024

The Employees are kind, helpful when I have a Question They always answer me truthful even when " It hurts". I love Family FORD of Enfield, CT! More

by CARMENCALDERON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Carmen, and don't hesitate to let us know if we can be of further assistance.

May 07, 2024

Greg was courteous, helpful and efficient, my vehicle was serviced and returned on time as promised More

by Scpc93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Family Ford of Enfield responded

It's great to hear that Greg was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

May 05, 2024

I always have a great experience at Family Ford. Everyone there is friendly and helpful. More

by BYRON.BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Family Ford of Enfield responded

Byron, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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