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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,328 Reviews

1,328 Reviews of Family Ford of Enfield - Service Center

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July 04, 2024

Agnes has always showed integrity and competence. ..we are satisfied with our relationship. No No No More

by Francine&Joe 2015
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Jul 05, 2024 -

Family Ford of Enfield responded

Francine and Joe, it's great to hear that Agnes was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

June 27, 2024

Staff was extremely polite and helpful. They did my oil change quickly and the waiting area was fully stocked and clean More

by emily.lacombe98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Family Ford of Enfield responded

Emily, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2024

It was my first time at Family Ford and was totally satisfied with the service. Thank you again. More

by fernsimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

June 20, 2024

Very professional, courteous service. Easy process from making the appointment through getting the work done. More

by ATLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 18, 2024

The recall service on my 2024 Ford Maverick was done in a timely fashion. With no issues. Great service and staff. More

by Kevin364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Family Ford of Enfield responded

Kevin, Thank you so much for your excellent service review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be positive. Please don't hesitate to reach out if you need anything else.

June 18, 2024

Good experience. Felt like they went through my truck and provided me with confidence in the service More

by jmac2826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Agnes and our team. We're glad to hear we delivered such a great experience!

June 15, 2024

Very professional. She explained everything in detail so I knew what was going on. It was a good experience. More

by JAKEGYPSYAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department, Jake! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 14, 2024

Agnes was fantastic -took the time to explain the issue with my broken seatbelt and even though a temporary fix was developed she suggested we replace it for safety reasons . Nice to see that attitude of c More

by KELNIC75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

June 13, 2024

Family Ford Service department has exceeded my expectations when they handled by Maverick recall! From adding an oil change to how they strived to inform me every step of the way. The gentleman More

by Rachel O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 10, 2024

Great service in the repair shop mechanics are great specially Patrick Dewey very knowledgeable thank you Enfield Ford. More

by NeilTammaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Dewey
Jun 10, 2024 -

Family Ford of Enfield responded

Neil, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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