Family Ford of Enfield - Service Center

After having the vehicle for nearly 5 hours I received a call that my vehicle wasn’t seen due to two mechanics going home sick. Subsequently When I picked up the vehicle I was told the service manager was call that my vehicle wasn’t seen due to two mechanics going home sick. Subsequently When I picked up the vehicle I was told the service manager was on vacation. More

Entire team was very helpful. Went the extra mile(s) to get me the truck I was looking for in a timely manner. Gave a fair trade in offer Went the extra mile(s) to get me the truck I was looking for in a timely manner. Gave a fair trade in offer More

I had a tire patched. It went smoothly. It was completed quickly with no issues. It went smoothly. It was completed quickly with no issues. More

Pleasant, they provided update, coat estimate and finished the service quickly. Service overall went well finished the service quickly. Service overall went well More

Very nice salesman, but very slow and getting back to customer about certain things, but in all very good place, very honest and upfront customer about certain things, but in all very good place, very honest and upfront More

My salesman John was great as was Ken, I was expecting a more communication in regards to the service of my truck when it was completed. The gentleman that rang me out did not provide me any information wha more communication in regards to the service of my truck when it was completed. The gentleman that rang me out did not provide me any information whatsoever in regards to my service. For the amount of money I paid I expected a more detailed service report and better communication from the service department. More

The staff at Family Ford is very friendly and pays attention to their customers needs.. I certainly look forward to going there for my next service. attention to their customers needs.. I certainly look forward to going there for my next service. More

Agnes is normally on her game. Not sure what happen this time but we didn’t appreciate the back and forth. Over all she is an excellent person and provide great service . Maybe she Not sure what happen this time but we didn’t appreciate the back and forth. Over all she is an excellent person and provide great service . Maybe she just had a bad day More

Completed my recalls quickly and efficiently. Was back on the road in less than a day. Was back on the road in less than a day. More

this is the third light I’ve had put in this truck and I just don’t seem to wanna find where the problem is. They just keep putting the new bulb in. It works for a minute and then it goes. Just follow the e just don’t seem to wanna find where the problem is. They just keep putting the new bulb in. It works for a minute and then it goes. Just follow the electrical problem to where it starts instead of coming back-and-forth and then for me to get a loaner vehicle it has to be a Ford and I four men in my vehicle with their tools and they wanted to give me a Ford Mustang something wrong thousands of thousands of dollars on Ford trucks every year and I can’t even get a vehicle as a loaner unless it’s a Ford because Ford don’t have loaners I have to go to Enterprize, which doesn’t have Ford. How does that help me at all? More