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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,328 Reviews
Call Service Center (860) 745-1111

1,328 Reviews of Family Ford of Enfield - Service Center

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August 25, 2024

Great staff - professional, courteous and respectful of my time. Will continue to have my car service at this business. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Charlie, for choosing Family Ford of Enfield!

August 23, 2024

Will continue to come back to have my vehicle serviced by Pat D. Honest and reliable. More

by kmarino509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Dewey
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Aug 24, 2024 -

Family Ford of Enfield responded

Thank you for your kind words for Pat and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

August 22, 2024

Professional service center. They have service hours that meet customers needs. They have alway been effective in fixing any issues my car has. More

by TURNER8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 22, 2024

Agnes was excellent. She went the extra mile and dealt with my insurance company which helped me out a lot. It was very much appreciated. More

by MSPENCERCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review! We're happy to hear that Agnes was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2024

Great service, friendly staff, and always communicating about what is going on with your vehicle. More

by IDontWantAScreenName
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

August 20, 2024

I have been working with "Family Ford" since purchasing my 2011 Explorer. Very happy with their services. More

by MAYA1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Family Ford of Enfield responded

Maya, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

August 19, 2024

They installed an expensive part that was not needed costing me a lot of money I also had to rent a car for several days More

by Htatsos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 19, 2024

I have always been pleased with the service on my vehicle and information given to me concerning any problems. Always thoroughly answered my questions. More

by SERENDIPITYMAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. Ken, Greg, and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

August 18, 2024

Agnes was great in prioritizing what work needed to be done and clearly itemizing parts and labor cost. The complimentary shuttle ride to and from my home to the shop was huge; made a difficult task easie More

by carolunderwood7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave and Ernie shuttle drivers
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Aug 19, 2024 -

Family Ford of Enfield responded

Thank you, Carol! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

August 17, 2024

If my truck doesn't get the problem fixed this time I believe it will fall under the lemon law More

by FRANKLADYKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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