Family Ford of Enfield - Service Center

Agnes was excellent, and my issue was found and repaired after another Ford dealership was unable to find the problem. I was very happy with the way I was treated. after another Ford dealership was unable to find the problem. I was very happy with the way I was treated. More

I was very impressed service was done quickly and easily. I also enjoyed the comfortable chairs was very relaxed and watched some TV. Keep up the great work I also enjoyed the comfortable chairs was very relaxed and watched some TV. Keep up the great work More

Appointment when requested. Service was performed as needed. Service writer was courteous,thorough and efficient. My total service experience was pleasant and I was back on the road promptly. needed. Service writer was courteous,thorough and efficient. My total service experience was pleasant and I was back on the road promptly. More

Great place to have your Ford Serviced.Friendly Sales Great place to have your Ford Serviced. Friendly Sales Team . Great Product. Excellent local presence. Blah blah blah blah to finish out your req Great place to have your Ford Serviced. Friendly Sales Team . Great Product. Excellent local presence. Blah blah blah blah to finish out your required character count. More

I scheduled the appointment online, I specifically chose the earliest appointment available to get my car back, I even dropped it off the night before. I wrote on the form to get my car back at 10 AM, howev the earliest appointment available to get my car back, I even dropped it off the night before. I wrote on the form to get my car back at 10 AM, however I called at 10 AM and they were just pulling it in. Also, key fob was returned to me with a chip. It was not broken when I dropped it off. More

Friendly service staff, work done in a very reasonable time. Beautiful service department, waiting area is comfortable and clean. No complaints and I would recommend Family Ford. time. Beautiful service department, waiting area is comfortable and clean. No complaints and I would recommend Family Ford. More

2020 was a disasterous year for me. I am very fragile as i heal. I was stressed when i realized the car had had no service in 2019. Your staff was polite. They could have opened up & given more explanation i heal. I was stressed when i realized the car had had no service in 2019. Your staff was polite. They could have opened up & given more explanation to a nervous customer. In the end they gave gentle advice about next care items for the car. The car runs well. Thank you for the help. More

Buying my last two trucks, while associating with the sale persons and service people I feel comfortable doing business with family Ford of Enfield,Ct sale persons and service people I feel comfortable doing business with family Ford of Enfield,Ct More

Had to have my vehicle towed in due to a dead battery and they accommodated my schedule and did the work in a timely manner. they accommodated my schedule and did the work in a timely manner. More

Called for an appointment Agnes was very friendly and got my explorer in promptly. It was a very easy drop off she met me at my car and I explained work to be done when finished I received a call and payment my explorer in promptly. It was a very easy drop off she met me at my car and I explained work to be done when finished I received a call and payment and pick up went very smoothly. It was an overall good experience! More