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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,329 Reviews

1,329 Reviews of Family Ford of Enfield - Service Center

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April 29, 2021

$100 diagnostic not required on a problem already diagnosed. Just saying. I had my seat massager diagnosed and worked on once by Your dealership. The exact problem was happening again and was told it More

by horganmiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : It was a guy who “helped” don’t remember what he looked like or his name.
May 03, 2021 -

Family Ford of Enfield responded

horganmiggins, we are sorry your service experience didn't turn out the way you had hoped for. We strive to provide an exceptional experience for all our customers and would appreciate the opportunity to re-earn your trust. If you would like to discuss further, I’d be happy to speak with you. Please call me directly, thank you! Mike Moriarty General Manager 860-745-1111

April 29, 2021

I always take my Fiesta here for service. Everyone is professional and the service is great. It is always a pleasurable experience at Family Ford More

by Aspen0723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Larouche
Apr 30, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding review! We look forward to continuing to serve you in the future!

April 28, 2021

Great service. Came in for an oil change without an appointment and Ken was able to fit me in. After a short time in the comfortable waiting area I was on my way. More

by BETHAOLIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to post your 5-star review. We appreciate your support!

April 28, 2021

Prompt service booking and completion. Notified every step of the way. Appreciate the notable consideration for additional issues identified after the initial work was done. More

by PDM.household
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle??
Apr 30, 2021 -

Family Ford of Enfield responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

April 28, 2021

Great place to buy a car or suv and a truck. People there are great to work with when buying or leasing Service is great always done correct the first time More

by D.ZINISR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Michael Dale, Doris Englese
Apr 30, 2021 -

Family Ford of Enfield responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs!

April 27, 2021

The folks a Family Ford do an excellent job on my 2019F150.They have been servicing my Ford vehicles for many a year. I have nothing but good things to say about them. More

by george.edmonds477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We look forward to seeing you next time!

April 27, 2021

I am probably one of the luckier ones, the tech is my son-in-law so I always get great service on my 2004 F150. More

by DAVEFORDTRUCK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Guay
Apr 30, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

April 26, 2021

From my drop off time to the phone call saying that the service was completed, less than an hour. Placed covers over seats and on the floor for cleanliness. Recieved a complete inspection report after the More

by Smokey Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Family Ford of Enfield responded

Thank you for your business and for the great 5-star review! If there is anything further we can do for you, we are happy to help!

April 26, 2021

Very helpful blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah thanks for wasting my time blah blah More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We appreciate your feedback!

April 25, 2021

Great service and GREAT people. What more could a customer ask for. That is where I go for service or a new vehicle, you won't find any place better. More

by Garydhagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

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