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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,324 Reviews
Call Service Center (860) 745-1111

1,324 Reviews of Family Ford of Enfield - Service Center

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September 21, 2024

Everyone at Family is great. The service department has been very accommodating. The sales manager was fantastic, made sure I got in the car I wanted which is a dream to drive. More

by paultmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mcneal
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Family Ford of Enfield responded

Paul, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 21, 2024

Great communication from Agnes regarding availability of parts and progress on repair. Would use them again without a doubt! More

by Midnightrider57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Family Ford of Enfield responded

We are very happy to hear Anges provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 19, 2024

Very pleased with service. Service representative was very polite and knowledgeable about my concerns. The price was fair and the job was well done. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review, Tony! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2024

She was very helpful explaining the problem that we need to do to fix the problem we had with my vehicle. She is a very friendly person and knowledgeable. More

by debbie.richardson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback!

September 14, 2024

I always have excellent car service with courtesy and consideration. I have been a loyal customer for over 20 years. More

by JOHN12420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, John, we look forward to having you as a valued customer for many years to come!

September 14, 2024

great trust with great employees always listening to your car problems and the car is always fixed More

by SYBLEGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Family Ford of Enfield responded

Hello Gail: Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

September 11, 2024

Service Department was very good in providing information which helped in the options discussion that followed. More

by Objuan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Family Ford of Enfield responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 10, 2024

Excellent communication. Jay my service advisor kept me informed through the process. Jay explained my options and was completely transparent. More

by Lewis2670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 10, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jay met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

September 05, 2024

Did what they said in a timely manner would recommend to others on a happy customer More

by naturalpestcontrol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Family Ford of Enfield responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one.

September 04, 2024

Always a pleasure to come in for service at Family Ford. They are always professional and inspire confidence. More

by LOMBARDI.MICHAEL001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Family Ford of Enfield responded

Michael, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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