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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,316 Reviews
Call Service Center (860) 745-1111

1,316 Reviews of Family Ford of Enfield - Service Center

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December 19, 2024

I came in with a couple of coupons for free service, completely expecting to be charged for SOMETHING. To my surprise, they did not charge me ANYTHING. How great was that!!! Merry Christmas, Greg. No More

by JACKYT439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us, Jacky. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 14, 2024

I brought the vehicle for a recall. They were very good and helpful. The recall was done in a timely matter. More

by Tim Miskell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the ladies name but was very nice to work with.
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Dec 16, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 14, 2024

Good service provide by skilled techs. Also device techs customer focused. Agnes’s is the best More

by PKADISH645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

December 10, 2024

Agnus was very rude to me upon check in and checkout. She kept trying to get involved with the rental car process and it was not necessary More

by lynnb1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Lynn, feel free to contact us at your convenience.

December 08, 2024

Professional, courteous, and went out of their way to make sure that I wasn’t without my vehicle longer than was required. More

by Gig4923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 07, 2024

Wonderful people, excellent service, good to work with, they know their "stuff" So glad we found them!! More

by dee.paradis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 06, 2024

Always great service at Enfield Family Ford. Thy know what the car needs and have a running history of what has already been done and what is needed next. More

by savagedf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Dec 06, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 29, 2024

Amazing job by all who took care of me. Greg Ayes made sure my truck was taken care of in a timely manner and all my services were complete. Job well done Family Ford of Enfield More

by CSARAT427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Greg and our team appreciate your business and hope to see you again soon!

November 29, 2024

Clean friendly on time helpful informative exclamations are clear and easy to understand very professional More

by HOOKKJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 27, 2024

Excellent service with excellent people. They never let you down. These folks are honest and keep you informed along the way. More

by Art&Alice
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Nov 27, 2024 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

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