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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,350 Reviews
Call Service Center (860) 745-1111

1,350 Reviews of Family Ford of Enfield - Service Center

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February 14, 2025

I’ve always had great, dependable service! Greg Ayres is professional, efficient and very pleasant; always willing to help! Very pleased with Ford service! Will continue to bring my car for se More

by LTHOREN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

The dealer was not able to determine the reason for the check engine light and appears Ford was no help so in light of not knowing how to troubleshoot the DTC the recommendation was to perform an extremely More

by WAITKUS1455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay, service Technician
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Feb 15, 2025 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 10, 2025

Everyone I spoke with was very helpful and friendly. Overall it was a good experience. More

by Noone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

February 10, 2025

Service writer very stand offish and rude to my Daughter never buy or going back they lost my business!! More

by nicolescavotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 09, 2025

My service advisor Jay is great and very thorough. He keeps me informed. Very Satisfied. More

by halesfloorcovering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Feb 10, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

February 04, 2025

Very Clean,Professional and they treat customers with respect . Specially Greg Ayers always greeting me and my family with a smile and treats us like family. Also Justin works on our cars great per More

by zemanuel1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg and our team met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

January 31, 2025

Always a good experience going there. Have been going thrre for many many yrs and will continue to do so More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Family Ford of Enfield responded

Thank you for your business and this review, Craig. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 31, 2025

Was having a check engine light issue and no one else could figure it out. So far so good . Ken was great to work with. More

by kenny82162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

January 27, 2025

The staff was very friendly and the service was great. They got me back on the road in no time. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, Frank, and we hope to see you again!

January 27, 2025

Agnes was on her way to lunch and stopped and took care of me. She went out of her way to retrieve my paperwork and see that I was checked out and directed me to my vehicle on her way out to lunch. More

by hpragl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Agnes met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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