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Family Ford of Enfield
Enfield, CT
1,664 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,664 reviews
May 25, 2020
Greg was organized informative and honest. He also assumed ownership of the entire buying process and made it easy as I was unable to go to dealership. Thanks I am enjoying my F150 assumed ownership of the entire buying process and made it easy as I was unable to go to dealership. Thanks I am enjoying my F150 More
by JAZ
Employees Worked With
Greg Larouche
May 16, 2020
I was referred here by friends. Buying experience was unusual; had to do it all online and over the phone. Billy was the first person I talked to. After a lot of emails, we came to the consideration of a unusual; had to do it all online and over the phone. Billy was the first person I talked to. After a lot of emails, we came to the consideration of an Escape that they had under certified pre used. I messed around with the finance button on their site and noticed how expensive it was going to be, and brought it up to Billy. He assured me he can get "xxxx close to $300 per month". Unfortunately, after I had driven an hour south to test drive the vehicle, really like the vehicle, and drove all the way back up he informed me he couldn't get that close to $300 and it was moreso in the $350s range. At this point I had met with Michael, although it was really brief. Another Escape was brought up for closer to $300. They let me take the vehicle back up home after the test drive, which actually led me to feeling even more nervous on the way back(what if the same thing happens with the last vehicle and the price isn't the same). Fortunately, this time around, the price Billy told me was much closer to the actual price Michael gave me and we were able to close the deal. Gary was a really, really friendly fellow. He definitely excels with customer service. I really appreciated his attitude and personality throughout this. Overall, I guess I'm satisfied. There was a lot of headache and concern throughout it. If I had done more research and had a bit more knowledge coming into this, then I would likely have had a better experience. More
by Justin
May 10, 2020
My salesman Gary Craven is excellent. He treats us like family and thats why we keep going back. From the attentive care he gives us, to a great trade in value, and a really nice new vehicle selection, we family and thats why we keep going back. From the attentive care he gives us, to a great trade in value, and a really nice new vehicle selection, we are very satisfied. Our purchase process was simple and harmless. I love my new vehicle but the GPS keeps sending me down cow paths and I havent figured out how to remedy that yet! More
by skyfirefarm
May 09, 2020
Preventive Maintinance they took care of my service fast and clean ,KEN took great care of everything that i needed for my car ,He understands my needs and never pressures y they took care of my service fast and clean ,KEN took great care of everything that i needed for my car ,He understands my needs and never pressures you to do extra work that you were not expecting but makes you aware of what is going on with your car More
by jbdangelo
Employees Worked With
May 06, 2020
Positive Buying Experience The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. how The buying experience was unusual because of the Covid 19 disease so it was a mainly a Virtual Sales Deal. We had to get used to the Doc-Sign etc. however but other than that we had a bit of a learning curve. Gary Craven was our Salesperson and we have purchased an automobile in 2017 from Family Ford. So, that being said I guess that we are considered a repeat customer.. He guided us through the process making sure that we were completely engaged with our mainly online experience. All of the new technology was explained as well. The trade was approximated online and the purchase as well. He even had the truck we wanted delivered from another Corporate dealership (Sarat). We are happy with the outcome and hope that all is smooth sailing from here forward with the new truck. Thank you for the buying experience. I missed seeing the inside of the new facility and a quick talk with the GM Mike Moriarty... Best wishes Always. More
by Richie V.
May 01, 2020
The car was brought to my house so I could look at it. The lease was simple. The car was delivered to my house the next day. Excellent customer service. The lease was simple. The car was delivered to my house the next day. Excellent customer service. More
by Margot10
Employees Worked With
Alicia Riley, Michael Dale
May 01, 2020
Top Notch Service I brought my car in for an oil change on April 29, 2020. the new facility is beautiful. The staff is professional and I felt completely comfortable si I brought my car in for an oil change on April 29, 2020. the new facility is beautiful. The staff is professional and I felt completely comfortable sitting in the waiting area during this time of COVID-19 and self distantancing. More
by CampbellE
Employees Worked With
April 30, 2020
A+ Experience Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! Quick and easy sale. Very pleased with everyone in the process! Thank you guys so much and shoutout to to Gary and Mike for making this happen! More
by jhealy44
April 30, 2020
Great to deal with. Got me in a great car when I thought it wasn’t possible. Service took care of me and parts were easy to deal with. Highly recommend will deal with them again. Thank you it wasn’t possible. Service took care of me and parts were easy to deal with. Highly recommend will deal with them again. Thank you More
by gtech6767
April 26, 2020
Excellent sales and service depts. knowledgeable and courteous. I ordered a 2020 Explorer. Jorge Suarez took care of everything and made sure I got exactly what I wanted. I’m very happy with my experien courteous. I ordered a 2020 Explorer. Jorge Suarez took care of everything and made sure I got exactly what I wanted. I’m very happy with my experience. More
by j.cortez
Employees Worked With
Other Employees :
Mike Moriarty, Michael Dale, Brian Grismala
