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Fairway Subaru
Greenville, SC
440 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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440 Reviews of Fairway Subaru
May 19, 2022
Great, friendly, responsive service. We actually bought two Outbacks from Fairway. Our salesperson was Jay, and he was the best. Can't say enough nice things. We actually bought two Outbacks from Fairway. Our salesperson was Jay, and he was the best. Can't say enough nice things. More
by Deidre
Employees Worked With
Jay Ely
May 18, 2022
Excellent customer service! Very friendly and professional. Answered all my questions and updated me on the progress of my car’s service. Very friendly and professional. Answered all my questions and updated me on the progress of my car’s service. More
by BCLights
Employees Worked With
Angela
May 04, 2022
Professional and courteous service. The car arrived ahead of time. Arnold, the salesperson, was most helpful explaining the functions of the car. I strongly recommend Fairway Subaru in The car arrived ahead of time. Arnold, the salesperson, was most helpful explaining the functions of the car. I strongly recommend Fairway Subaru in Greenville. More
by RDX
Employees Worked With
Arnold Eininger
April 25, 2022
The maintenance service went well. Originally, it was to replace rear brake pads. Then was told there was a problem with one of the rear wheel bearings. Agreed to have it replaced. Was Originally, it was to replace rear brake pads. Then was told there was a problem with one of the rear wheel bearings. Agreed to have it replaced. Was not told the cost. I was surprised that for a one hour service, the labor cost was $479.99, in contrast for the same length of time for the brake pads, it was $189.00. An explanation would be helpful. More
by cprzmbl
Employees Worked With
Barry Gambrell
April 21, 2022
Really disappointed in this place. We drove to Greenville to buy a car from Carmax. We decided to explore another option and check this dealership. They had they perfect car and we We drove to Greenville to buy a car from Carmax. We decided to explore another option and check this dealership. They had they perfect car and we were very excited about buying it. We signed the paperwork, put our deposit down, and told them we already had outside financing secured. We had a co-signer and provided all the information about the financing and who it was with. The sales manager even came it at the last minute and tried to see if he could convince us to switch to financing in house. We had already been through the painful process of securing and finalizing the outside financing at a good rate, so declined in house financing. We had arranged to drive back to Greenville 3 days later to pick up the car from Atlanta. The day after we put our deposit down they said they needed the co-signer to arrive in person to sign. She lives in Florida and works, so that couldn't happen. Then they said they could overnight the documents, which wouldn't get back soon enough for us to go down on Saturday. Then we asked if they could fax the document, co-signer could sign it, then overnight it back so it would have a wet signature. They said that wouldn't work. Then I said I guess our only option is to find a way to get the co-signer there in person. Then they completely changed their tune and said they no longer accept outside financing and we could only do it in house. They just changed the policy 30 days ago. We provided all the documentation and situation up front and they changed their story three times as to what's acceptable. We were extremely disappointed our sales person for not better preparing us and the GM. It basically felt like they didn't want to go out of their way to provide customer service and just told us to buzz off when things got mildly challenging. Must be nice to have a hot car market where you can tell customers to go pound sand when a situation isn't absolutely perfect for you. It wasn't perfect for us either. In fact, it's been one challenge after another and we thought it was finally done. More
by dgoods
Employees Worked With
Jay (Sales Rep) and Jeff (General Manager)
