Fairway Subaru

After visiting five area dealerships to narrow down the vehicle I wanted and interacting with as many salespeople, I can honestly say that Gene was the best of the bunch. Rather than read me the window st vehicle I wanted and interacting with as many salespeople, I can honestly say that Gene was the best of the bunch. Rather than read me the window sticker in an effort to persuade me to purchase a new Forester, he demonstrated the vehicle's performance and stability by taking me on a very thorough test drive. During the whole process (it took me three visits to decide on the Forester, pick which model I wanted, and commit to ordering one), Gene and the sales staff were friendly and did not try to rush me. The sales pitch was about as low-pressure as you are likely to find. I elected to order my new Forester, because the few that were on the lot did not have the combination of options I wanted. Gene did not try to sell me more options than I asked for. Throughout the order process, he was quick to answer my inquiries for status updates. The estimated delivery date was originally stated as July, then early September, then late August. My vehicle was delivered in late August. While the final delivery date was largely out of the dealership's hands, more accurate and more frequent delivery estimate updates would have been appreciated -- but that's a personal preference. While picking up the vehicle, the low-pressure sales experience continued: while the Mike did mention and recommend several add-on protection packages and warranties, he did not try to pressure me into changing my mind when I declined. Overall, this was a very pleasant vehicle buying experience. More

Gene Kendrick and the team at fairway Subaru Were very friendly courteous and professional during my purchasing experience. I was not sure what model i was interested in and they took me and my family thr friendly courteous and professional during my purchasing experience. I was not sure what model i was interested in and they took me and my family through multiple test drives were very patient while we made our decision on a new vehicle. They were also very helpful with all of the questions and walking us through the features and the difference between the different vehicle we were considering. If you are in the market for a Subaru i would definitely go see them before making a purchase anywhere else. More

My husband and I own a Subaru which is getting older and which is probably more vehicle than we currently need. The tire pressure light was on in the vehicle, so we stopped at Fairway Subaru with no appoin which is probably more vehicle than we currently need. The tire pressure light was on in the vehicle, so we stopped at Fairway Subaru with no appointment. Daniel and Barry addressed our problem immdeiately and at no charge to us. But we also talked with Jan in sales as we are considering the purchase of a new Subura but were not sure which of two would suit our needs. We stayed long enough to take a brief test drive. Jan is great to work with because of her knowledge of the Subaru vehicles and because she puts absolutely no pressure on the customer. She quickly helped us decide which of the two vehicles would be better for us. But beyond that, we have worked with the service department for the past seven years; one reason to purchase a new vehicle from Jan is that Daniel and Barry will keep us rolling in safety. I am very grateful to their help in the past and am fully confident this will continue into the future whether we purchase a new vehicle or decide to keep the old one on the road. I am getting older, and am the family driver; my husband is longer able to drive. I know nothing about keeping a vehicle going beyond gas, oil, tires, and battery. I know I can count on Daniel and Barry for good service for any Subaru I own, old or new. Getting a good vehicle that is a good value for my dollar, working with a competent and nice salesperson, and having two good men on our side in the service department are all reasons to consider purchasing another Subaru and to take the time to fill in this rating. Thank you. More

Gene was very helpful in getting me the information I needed and the time to test drive the vehicle for an extended time which all helped me to make my decision to buy a 2014 Forrester. The sales manage needed and the time to test drive the vehicle for an extended time which all helped me to make my decision to buy a 2014 Forrester. The sales manager was very up-front about numbers and the deal was very fair. I feel that they are behind me 100% in getting the most for my money and the best use of my new Forrester. More

Jan Doss has sold our family over seven Subaru vehicles. "Our yard looks like Fairway Subaru when everyone is home"! She is the type of employee that can make a difference when it comes to a sale. She not o "Our yard looks like Fairway Subaru when everyone is home"! She is the type of employee that can make a difference when it comes to a sale. She not only knows the product but believes in what she is selling. Jan cares about her customers and treats them like family. I think each of her cars are also like children, and she makes sure that we take care of them! Daniel Noble and Barry Gambrell are the reason service runs so smoothly. They provide the best service and take care of any problems that arise.They are both professional, but like Jan they treat us like family. We know we are in good hands at Fairway Subaru! Thank you...The A Family More

I have never been to a dealership where I felt so valued! Jan Doss is a very outstanding sales person. She is incredibly knowledgeable in all aspects of Subaru's.Barry and Daniel are very friendly and get me Jan Doss is a very outstanding sales person. She is incredibly knowledgeable in all aspects of Subaru's.Barry and Daniel are very friendly and get me scheduled quickly for my Outback regular service. I always receive a genuine concerned call as to my service experience. I would not buy another Subaru anywhere but Fairview Subaru. More

Our connection with Fairway Subaru, and Gene Kendrick in particular was based on a rather long, information-driven automobile search. From our first meeting with Gene, my wife and I were treated with respe particular was based on a rather long, information-driven automobile search. From our first meeting with Gene, my wife and I were treated with respect and integrity. In fact, how we were treated at our first visit had everything to do with our return and eventual purchase. Upon meeting Gene, my first words were, "We are not buying a car today, we are simply looking for information." His immediate response was a smile and a statement affirming his commitment to provide the information we wanted. As an educator, I appreciated Gene's commitment to not "sell" me a car, but to provide the relevant information that my wife needed to make a reasoned decision. At every point along the way (a process of a few months) we were provided with plenty of "space" to ask questions and consider our options; we were never rushed. The phrase, "So, what can I do to get you into this car today?" never came close to being a component of our deliberations. I can confidently say that we have never had such a positive experience in a car-purchasing experience as we did with Fairway Subaru and specifically Gene Kendrick. And we absolutely love our new Outback! More

No high pressure sales here. Gene Kendrick was affable, polite, and very accommodating. We ended up purchasing a 2013 Outback that day. I recommend this dealer for their service, selection, and professi polite, and very accommodating. We ended up purchasing a 2013 Outback that day. I recommend this dealer for their service, selection, and professionalism More

We purchased our Subaru Outback in July 2012. It was by far the best new car purchase we have experienced. Since that time we have had our car in for regular service, our service has been outstanding. We e far the best new car purchase we have experienced. Since that time we have had our car in for regular service, our service has been outstanding. We even called service not long after the purchase because the engine light came on while we were on our way home from FL. They walked us through the problem and help put us at ease. Turned out that on one of our fill-ups at the gas station we failed to tighten the gas cap properly. Problem fixed. Overall - great experience. In the future we plan to purchase another Subaru for our son - this dealership is where we will go. More

We purchased our 2005 Outback new from Fairway Subaru and were impressed with the sales experience. Since that time we have been very happy with the service department. Most recently (today) I scheduled t were impressed with the sales experience. Since that time we have been very happy with the service department. Most recently (today) I scheduled the car for an oil change and was informed that it was also time to change the air conditioning (AC) and interior air filter. I requested that both be done and then called back prior to the appointment to request that only the oil change be completed (we would do the AC filter later). Accidentally, during the appointment the AC filter was in fact changed, but Daniel in the service department did not charge me for it. That's a fine example of great customer service! On another occasion over a year ago, we had an expensive service issue come up about the same time as our 60K service. Barry was able to find a way to save us money b/c (if my memory serves me correctly) two of the maintenance items required the same labor to complete, so they only charged us one time. It took Barry's attention to detail, customer focus and thorough knowledge of Subaru service to catch that. I was also able to postpone some of the 60K service until the next oil change which enabled us to spread out the expense. So a belated online thank you to Barry! More