Fairfield Chevrolet

This dealership was very friendly and good service I will Definitely keep going back, thank you Cindy for the help ! Definitely keep going back, thank you Cindy for the help ! More

We had Excellent customer service here at Fairifled Chevrolet working with our salesman Sayed, it was as smooth as it can be. No pressure. Chevrolet working with our salesman Sayed, it was as smooth as it can be. No pressure. More

They are a rip off especially their shop, please please do NOT go there for any reason, thanks. do NOT go there for any reason, thanks. More

Horrible service department I went here for service on my vehicle and they were rude and dented my driver door. No apology or any compensation. vehicle and they were rude and dented my driver door. No apology or any compensation. More

Thank you Fairfield Chevrolet. I got a great deal not for one vehicle but two vehicles. My salesman Frank Guzman is the BEST! T U one vehicle but two vehicles. My salesman Frank Guzman is the BEST! T U More

My Salesman Sayed was awesome, go ask for him on your next visit and experience the best. He knows about what he sell and will answer all your question with patient. next visit and experience the best. He knows about what he sell and will answer all your question with patient. More

There is a reason why this dealership is rated so low. My experience was one of poor maintenance performance. They took over 2 days to diagnose the problem (incorrectly, by the way), then the wee low. My experience was one of poor maintenance performance. They took over 2 days to diagnose the problem (incorrectly, by the way), then the weekend intervened. 6 days later I pick my vehicle up and the real issue (transmission failure) has not been fixed. What this feels like is that the maintenance team there, in aggregate, is lazy and not held accountable; or at least the mechanic who was assigned to my vehicle is not. Once again my Tahoe is not available for me to drive, but this time I am having it towed to a reputable, highly-rated dealership in Napa. I suggest that anyone else do the same. One positive: the gentleman that checks the vehicles in is professional and easy to talk to. It looks like he has his stuff together. More

Raising the price mid-negotiation! What!? Fairfield Chevrolet listed a car online at $9995. I called them and negotiated $9000, and they said they'd get back to me the next day. The next day, Fairfield Chevrolet listed a car online at $9995. I called them and negotiated $9000, and they said they'd get back to me the next day. The next day, they called me back, agreed to $9000, and wanted to finalize the deal schedule paperwork and pickup. I explained I have a medical condition and would like to have it done remotely due to Covid, which they were very inflexible with. At the salesperson's suggestion, I then got on the phone with a manager to discuss how to make the deal work remotely, and he raised the price back to $9995. I then mentioned I saw it listed online for $7995 only four days ago. He refused to honor that price or the previously-agreed upon $9000. I called back one last time later in the day to attempt to negotiate a deal, and they held firm at $9995, even though they had previously offered the car at $7995 publicly and $9000 to me. They still wouldn't budge, inexplicably, and only when I said I would be writing a Yelp review did they finally agree to $9000 again, but it felt like pulling teeth. I asked them why they had to make this process so difficult and argumentative, and he accused me of harassing them and then hung up on me. They called me once and I called twice, to try and buy a car at the agreed-upon price... that is not harassment! This business has unethical business practices! Do not do business with them! More

Horrible, rude and extremely inconsiderate sales manager. Do not buy here! Or lease here! They will not take the vehicle back if you do not buy from them. Do not buy here! Or lease here! They will not take the vehicle back if you do not buy from them. More

CUSTOMER SERVICE DISGRACE - WATCH OUT FOR SNEAKY STUFF I was referred to this dealership from a GM employee and walked in with a GM Suppliers discount code for family. I called and asked if it applied to I was referred to this dealership from a GM employee and walked in with a GM Suppliers discount code for family. I called and asked if it applied to the vehicle I wanted to purchase, I was told it was. Instead of using the code, they gave me a little discount instead which benefitted them to make more money off me. Sadly, until after I bought the car I didn't know EXACTLY to the penny how much I should have saved, technically I am owed about $1800. Moving into finance, I was told I had to purchase GAP insurance when I asked what the line charge was. Basically, again getting taken advantage of and being told it was required when signing. I have since called the dealership three times both on Monday and Tuesday, leaving a voice mail and two messages for the finance lady Naveeda, and she has yet to call me back three days later. On the second phone call, the gentleman even said "didn't you call Monday". All I can say, is I should have done my research and I will not be reccommending FAIRFIELD CHEVROLET! Customer service is horrible!! More