Fair Oaks Ford

Although has to order new 2011 E-150 Van twice between of mixup with seating, Craig and Fair Oaks treated me very well keeping the price with the same discount and the second Van came in exactly right. This mixup with seating, Craig and Fair Oaks treated me very well keeping the price with the same discount and the second Van came in exactly right. This is a five star dealership. Also had previous work performed on previous vechile here and was always treated fairly with good workmanship in the service area. More

I had a very bad experience at a dealer 2 weeks before I met Craig. I conveyed what my needs were and Craig immediately found me 5 trucks to choose from. I must say as soon as I walked in I was met with s met Craig. I conveyed what my needs were and Craig immediately found me 5 trucks to choose from. I must say as soon as I walked in I was met with smiling faces and felt comfortable. The service and team work the day of my purchase was outstanding. More

This was my first car purchase and it really couldn't have been easier. Very little/no negotiation was required to get a great price on the vehicle I wanted, and I was treated with the utmost respect. Al have been easier. Very little/no negotiation was required to get a great price on the vehicle I wanted, and I was treated with the utmost respect. Although Craig was extremely busy, he made sure that the whole buying process went smoothly. I really couldn't be happier with the ease of my purchase! More

I highly recommend this dealer to anyone looking for a new car. We were treated with respect from the start and walked out with a new car feeling good about our purchase. Absolutely a professional exper new car. We were treated with respect from the start and walked out with a new car feeling good about our purchase. Absolutely a professional experience from Sales through Finance. I tried other dealers, but the experience was not nearly as good. This is not my first purchase at this dealership. They have won my business and I will keep coming back. More

The sales experience was super - there were no HIGH pressure tactics just low keyed and very knowledgeable sales people. The sales person, Craig Holsman, was more interested in making sure my wife and pressure tactics just low keyed and very knowledgeable sales people. The sales person, Craig Holsman, was more interested in making sure my wife and my options and needs were met and taken care of rather than trying to get me to purchase a vehicle he needed to sell. The only thing my wife was disappointed in was that there was quite an additional charge for the bright red color which she really wanted. In September of 2009 my wife and I rented a 2010 Ford Edge and drove it from Naperville to California and back putting on almost 5000 miles. We were SOLD on the car before I went to buy a 2011 Ford Edge at Fair Oaks Ford, Inc. This didn't matter. Craig took the time to explain everything we should know and read about the car, options and colors before purchasing. We spent a lot of time during the factory order process, to make sure I was ordering the car I wanted! I can say that my first impression, phone conversations and additional visits, convinced me that I was in the right place to purchase my Ford Edge. I am confident that the same experience will be provided to me from the Service department of Fair Oaks Ford, Inc. More

Craig worked all hours to answer questions and to find the right car. Very direct and candid, limited negotiation required to get to very competitive price. Upon our taking possession of the car, he spe the right car. Very direct and candid, limited negotiation required to get to very competitive price. Upon our taking possession of the car, he spent an hour showing us the features. Excellent outcome. More

This was the easiest, most pleasant car buying experience I have had. There was honest discussion regarding the Escape, and the financing was an understandable, straight-forward deal. I had been communicati I have had. There was honest discussion regarding the Escape, and the financing was an understandable, straight-forward deal. I had been communicating with Craig Holsman by e-mail before I entered the dealership, so the entire process went smoothly and quickly. Jeremy was very helpful with the technical issues in the vehicle. I would like to add that I had stopped in in October just to get some information on the Escape, and Luis was kind enough to take some time to explain things without even asking for my contact info., which I appreciated. More

In the ten years I have been dealing with Craig Holsman and Fair Oaks Ford they have been nothing but professional in all phases of the purchase transaction including timely response to my needs before, du and Fair Oaks Ford they have been nothing but professional in all phases of the purchase transaction including timely response to my needs before, during and after the purchase. I have been very satisfied with Craig and Fair Oaks and would recommend them to family and friends. More

I knew exactly what I wanted (a 2011 Focus SE), and I did not want to haggle. Craig Holsman responded promptly to my emails and provide me with an exact quote (i.e., an "out the door" price). When I came in, not want to haggle. Craig Holsman responded promptly to my emails and provide me with an exact quote (i.e., an "out the door" price). When I came in, he gave me a fair price for my trade-in and we made the deal. There were no surprises, such as trying to sneak added cost onto the bill of sale. I had a recent experience at another Ford dealer in which a $300 charge for vehicle etching was tacked on to the final bill. Craig was prompt, courteous, professional, and friendly. I will buy my next Ford at Fair Oaks because of Craig. More

My family has been buying cars from Craig Holsman for 15 years. The day before my holiday travel plans, my car breaks down. I called Craig and told him what I was interested in and how much I wanted to spen years. The day before my holiday travel plans, my car breaks down. I called Craig and told him what I was interested in and how much I wanted to spend. He emailed me a credit application right away and called me back in an hour and said "Come get your car." He had everything ready for me when I came from out of state to come pick it up that day. He hooked up my cellular phone to the SYNC system and showed me how to use all the gadget.I appreciate the NO HASSLE sale! He was great and I will continue to refer and buy from Craig for years to come! More