Fair Oaks Ford

12/15/11 Update to info below: After emailing the owner, I received a call from the Service Manager apologizing for their mistake. He also stated that he has added a note to their system on the oil capacit I received a call from the Service Manager apologizing for their mistake. He also stated that he has added a note to their system on the oil capacity of the 5.4L 3-valve Triton engine to prevent this from happening again. I will give them a second chance, but will reserve recommending them pending the outcome of my next oil change. ********************** 12/14/11: I came in for an oil change on a 2006 F-150 with the 5.4L V8. Out of habit I checked the oil level after the service was completed. The oil level was low (at the bottom line of the crosshatch). The mechanic had only put in 6qt of oil when the 5.4L engine takes 7qt. The issue was corrected, however, both the mechanic and the service writer stated they thought my truck took 6qt, but didn't bother to look it up and check. I know an oil change is a simple service that doesn't pay the mechanic as well as others, but it is a very important maintenance item and if a simple service is not done correctly I will not trust that shop to do any other service. More

the salesman Craig Holsman was outstanding. i would love to deal with this guy in the future. he helped my every need. after i had a big contract problem with the dealership that nobody else could help me w to deal with this guy in the future. he helped my every need. after i had a big contract problem with the dealership that nobody else could help me with Craig called me to see how everything was going i told him my problem he said let me call you back. he called back 5 min. later problem solved. fair oaks ford i don't I'll deal with again. this is the second time with them will not be a third. but again craig holsman was GREAT!!! THANK YOU CRAIG... More

Truly my best experience at a a car dealership! Craig and Jeremy made a great team. Craig listened to my needs and provided me the best options in purchasing just the right vehicle along with the best financ Jeremy made a great team. Craig listened to my needs and provided me the best options in purchasing just the right vehicle along with the best financing options available to me. Jeremy was the most knowledgeable, most attentive and customer service friendly professional I've ever dealt with, the service he provided to me was exceptional! More

GOT A GREAT PRICE.SALESMAN CRAIG HOLSMAN WAS OUTSTANDING.BEST CAR BUYING EXPERIENCE IV'E EVER HAD.MY NEXT NEW CAR WILL BE PURCHASED AT FAIR OAKS FORD. OUTSTANDING.BEST CAR BUYING EXPERIENCE IV'E EVER HAD.MY NEXT NEW CAR WILL BE PURCHASED AT FAIR OAKS FORD. More

Excellent Customer Service!! I've been bringing my car in for routiine service for over 5 years and everytime i walk in i get prompt service with a smile. I'm a devoted customer and will return to Fair Oaks for routiine service for over 5 years and everytime i walk in i get prompt service with a smile. I'm a devoted customer and will return to Fair Oaks when its time to purchase a new car. I recommend Fair Oaks Ford for both service and sales. More

I purchased a Ford Edge from this dealer with the understanding that this particular vehicle was an all wheel drive version, of this I assured by the sales person. Quickly after taking from the deal understanding that this particular vehicle was an all wheel drive version, of this I assured by the sales person. Quickly after taking from the dealership I realized that the vehicle that we had was not all wheel drive but instead front wheel drive. Being that the purchase took place at the close of business on a Saturday, the first contact was made early Monday. In speaking with the General Manager, John Krajnovich, I found that my only option (per John) was to return the vehicle that was sold to us and purchase one that cost $4000 more in order to obtain the all wheel drive that we were looking for. I asked if there was any way that we could rescind the deal and retrieve the original vehicle that was traded in as a part of the original deal. To my surprise I was told that my vehicle had already been wholesaled. Given the very limited amount of time since the vehicle had been traded in, this didn't seem likely. Since it was the only given option, I moved forward in tracking down the all wheel drive version. 2 days had passed until the replacement vehicle became available. Upon arrival to sign the paper for the new vehicle I found my original vehicle that had been supposedly been wholesaled sitting in front of the dealership with all the stickers on it, ready to be sold. I then requested to have the original deal canceled and to take my original vehicle back. Again, this request was denied and I was forced to purchase the new vehicle. This dealership clearly lied and deceived. The majority of this deceit was performed by John. Being that he is the manager and all take direction from him, I would highly recommend seeking out any other Ford dealership as there are many in this area. PLEASE DO YOURSELF A FAVOR AND DO NOT VISIT FAIR OAKS FORD. More

What a great experience I had when I took my Ford Edge in for routine service. Carlos was professional, courteous and very friendly. He was thorough in his explanation and explained in terms I understood. I for routine service. Carlos was professional, courteous and very friendly. He was thorough in his explanation and explained in terms I understood. I had the same experience with John K. I will definitely return to Fair Oaks and they will be my go to dealer when it's time to purchase a new vehicle. More

I have never had a better experience buying a car - Fair Oaks takes the cake! My salesman, jeremy Bloom, was helpful and assisted me in staying within my price range while getting all the extras I wanted. I Oaks takes the cake! My salesman, jeremy Bloom, was helpful and assisted me in staying within my price range while getting all the extras I wanted. I highly recommend this dealership to anyone looking for a new or used car, you will not be disappointed! More

I got a good price quote for my Ford Escape 2011 from Craig, and he was very helpful in locating my desired vehicle. He also provided me valuable suggestions in terms of a model. The folks at Gurnee Ford Craig, and he was very helpful in locating my desired vehicle. He also provided me valuable suggestions in terms of a model. The folks at Gurnee Ford were friendly, helpful, and efficient. I really highly recommend to do business with them. More

I have never dealt with a salesperson as responsible as Serafin. He called me and convinced me to take advantage of your special on the Fusion and i ended up buying a new car. He is great and is constintly Serafin. He called me and convinced me to take advantage of your special on the Fusion and i ended up buying a new car. He is great and is constintly on top of his past clients. This is the third time i buy from him. Thank you Oscar Maces More