Fair Oaks Ford
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I came to the dealership to look at a 2012 F150. The salesman I dealt with was Sarafin he was friendly and answered all of my questions. Robert did a great job explaining all of my options for the f150. salesman I dealt with was Sarafin he was friendly and answered all of my questions. Robert did a great job explaining all of my options for the f150. I would recommend this dealership to my friends. I drove past 2 Ford dealerships to get to this one. More
We were interested in purchasing a car we could tow behind our Motorhome. We looked at 2 different models and they went out of their way to check to see if they were towable. Only 1 model was towable behind our Motorhome. We looked at 2 different models and they went out of their way to check to see if they were towable. Only 1 model was towable, and we decided to purchase the car. They even suggested a place we could have the towing equipment installed on the car. The pricing was very fair and the whole ordeal went very smooth. Would definitely purchase another car from them. More
I inquired about a 2013 Focus by e-mail, within an hour Craig got back to me with some suggestions. I then went into Fair Oaks and Rod greeted me and helped me with my questions about the car. He took me Craig got back to me with some suggestions. I then went into Fair Oaks and Rod greeted me and helped me with my questions about the car. He took me for a test drive and told me to call him if I had any questions, I liked that he did not pressure me. When I called Rod to make my purchase he was very nice, and patient when I asked my questions and knowledgeable about the car. When I decided to purchase my Focus, Rod picked me up at my house, helped me with putting my plates on the car and helped my put my I Pass on the new car. I also had to ask him the same questions I asked the night before and again he was very patient. We were having trouble with my SYNC and Rod is helping me with it.I would suggest Rod to anyone who is buying a Ford. More
We wanted to purchase a used Escape for my daughter. We had a fairly specific set of criteria and Pam came up with a few models that fit our needs. The price was right! Great experience. had a fairly specific set of criteria and Pam came up with a few models that fit our needs. The price was right! Great experience. More
EXCELLENT customer service by the above employees! We have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! More
We just had a very pleasant experience buying a new Explorer at Fair Oaks Ford. The price was exactly what I researched online. We had good email conversions with Craig upfront so when we came in and b Explorer at Fair Oaks Ford. The price was exactly what I researched online. We had good email conversions with Craig upfront so when we came in and bought the car the price was fair with no haggling or hassle. A fair price for a great car. The trade in price took one simple adjustment but then we were done with both sides of the deal. I recommend this dealer for a hassle free experience. I think it helps to do your research upfront and work closely with your sales person. Thanks Craig. Al More
Paul was excellent. I was in the market for a new expedition and after searching dealer inventory I found what I was looking for at Fair Oaks. I met with Paul and he was a delight to work with, showi expedition and after searching dealer inventory I found what I was looking for at Fair Oaks. I met with Paul and he was a delight to work with, showing me all the features and had great knowledge of the vehicle. We sat down to discuss price and unfortunately we couldn't come to an agreement. Over the next few days Paul and I continued communicating via email searching for other expeditions but in the end I ended up getting the one they had on the lot and they agreed to reduce the price to fit into my budget. I met with the aftermarket and finance guys and while they tried to sell warranties and maintenance packages they weren't too pushy. I have bought several cars and by far this was my best experience. I recommend anyone looking to speak with Paul. Anthony H More
Jeremy Bloom was a pleasure to work with. He was extremely professional and helpful with pieces of information to help me find the car that fit me best. The manner in which he acted made the whole extremely professional and helpful with pieces of information to help me find the car that fit me best. The manner in which he acted made the whole experience very comfortable and welcoming, I'd highly reccomend him to any individual interested in purchasing a vehicle. Thank you Jeremy. More
My husband purchased an F150 from Fair Oaks 3 years ago and because it was a great experience then and has continued to be with any service needed we returned to purchase my Fusion. Steve was our salesper and because it was a great experience then and has continued to be with any service needed we returned to purchase my Fusion. Steve was our salesperson and we could not have had better service. He took us through the sale quickly and efficiently. His knowledge of the car helped me with all of the new functions. Thank you Fair Oaks. More
Working with Craig Holsman was great. It is rare to find someone who worked with you to make a fair deal for both the buyer and seller. It was easy to keep in contact with him by e mail or phone your choice someone who worked with you to make a fair deal for both the buyer and seller. It was easy to keep in contact with him by e mail or phone your choice More