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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

August 20, 2019

Awesome experience Brandon was willing to meet us 2 hours closer to make our experience so much easier! Will be dealing with him for our next purchase! More

by ROXY7752
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Sinclair
Aug 20, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thanks for your 5-star review from the FX Caprara Chrysler Dodge Jeep Ram of Watertown Team! It's wonderful to read the excellent customer service Brandon demonstrated to you while you shopped for a car and we love reading the lengths he went to make your process easier. This is our goal! Enjoy your new car and see you next time!

August 19, 2019

Eco diesel oil change 205 dollars on a ram eco diesel oil change and tire rotation is highway robbery! Never have paid that much at any other dealer I have ever visited. An More

by tanner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I dont know
Sep 03, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Tanner, I'm sorry to see that you're upset. Would you please give me a call at your convenience so that I may address your concerns? Thanks, Jason Perkins - Service Manager - (315) 788-7400

August 15, 2019

Made me an offer I couldn’t refuse! Frank called to follow up with my interest in a new truck. I just ordered parts for my used car I was driving at the time as I had thought I’d fix and More

by LOULASHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mastrovito , AJ Solis
Aug 15, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Lou - We are so happy to hear that Frank helped you transition into a great new vehicle! It's wonderful that AJ addressed all of your concerns with five-star care. Thank you very much for stopping by to review us. We would love to work with you again at FX Caprara Chrysler Dodge Jeep Ram of Watertown!

August 12, 2019

Kept ordering the wrong parts Had my car in for an oil change and check engine light. Took them 2 hours the first time I was there to change the oil and tell me that I need a new f More

by Dave H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service personnel in general
Aug 27, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Dave-I am sorry to read this review and for the frustrations we have caused you. This was not the experience we wanted for you and I hate that this cost us your business. I will share your comments with our team to review so that we can improve in the future. If you have anything else you would like to share, please give us a call. Thank you, Jason Perkins - Service Manager - (315) 788-7400

August 08, 2019

Had service on my 2015 Chrysler 300. Friendly courteous service. Completed service within estimated time. Provided a loaner so I could attend to errands. Brandi, at the service desk was v More

by Mike Maloney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi, Mike Navarra
Aug 08, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Hi Mike - Thank you for posting about your experience so that others will know what it's like to be a guest at FX Caprara Chrysler Dodge Jeep Ram of Watertown! We are so glad to hear that you received the service you deserve. If any future issues should arise, we will be here to help.

August 06, 2019

Dawn Young rocks! Dawn Young did a great job of taking care off us and delivered a great deal on our vehicle. Jeep Grand Cherokee limited loaded with a 5.7 Hemi. Dawn w More

by TRAPANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Young
Aug 06, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your 5-star review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! Your compliments about working with Dawn on our team are so great to read and we are pleased Dawn was able to provide excellent customer service with your new Jeep Grand Cherokee. Congrats on your new vehicle and hope to see you again soon!

July 26, 2019

Outstanding customer care This was the first time ordering a vehicle from the maker. The whole process went smoothly. When the vehicle arrived the delivery process was just as More

by C Bennett III
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Perkins, Brian Perkins, Scott Webb
Jul 26, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for trusting the team at FX Caprara Chrysler Dodge Jeep Ram of Watertown with your business! We are delighted that your ordering process went smoothly and hope you love your new vehicle. Safe driving!

July 24, 2019

First Purchase with FX We were met by Karl Askins who had talked with us via the phone the day prior. Karl was outstanding on the phone, at the dealership and after our purc More

by cjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Webb
Jul 24, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your 5-star review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! I'm so pleased to read about your recent car-buying visit with Karl and that the entire process was smooth and easy. This is our goal! Please stop by again soon and have a great day!

July 21, 2019

Awesome experience Car shopping for my mom. We were referred by my niece. Worked with Jason, we were given a great price and excellent service. My mom lives in Brewer More

by Cherie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Woodworth
Jul 22, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Hi Cherie! Thank you for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown. It's wonderful to read about you and your mother's recent experience working with Jason on our team. Customer service is very important to us and I'm happy he demonstrated this to you. I'm so pleased your mother is loving her new car and we look forward to seeing you again soon!

July 19, 2019

Mikes the best! He helped with everything I needed! It was a great experience! I would definitely go back again! Thanks for all the help and taking the time for me! More

by BRADY2145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarra
Jul 19, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We agree that Mike is the best! Thank you so much for the kind words. We would absolutely love to work with you again at FX Caprara Chrysler Dodge Jeep Ram of Watertown.

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