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FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

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424 Reviews

18476 US-11

Watertown, NY

13601

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424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

December 01, 2019

They made buying a car easy without hassle. Getting a deal done was effortless and easy. They made it easy by asking me what I was looking for and they were able to accommodate all my request. T More

by TOTO014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarra, AJ Solis
Dec 02, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

At FX Caprara Chrysler Dodge Jeep Ram of Watertown it's our goal to make the car-buying process as easy as possible and we are so glad this was your experience! Thank you for trusting us with this purchase. We hope you're loving it.

November 27, 2019

No hassles I had a great experience there .Mike my salesman listen to what I wanted and he showed me what he had in my price range without trying to sell me some More

by DWASTEV5410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarra
Nov 27, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

At FX Caprara Chrysler Dodge Jeep Ram of Watertown it's our goal to pair our customers with the best vehicles for them and we are so glad this was your experience! Thank you for trusting us with this purchase.

November 24, 2019

Oil change and tire rotation I stopped by for an oil change and tire rotation. While waiting for the services to be completed I received a message from Uconnect with some coupon o More

by frmtx777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember, two nice ladies.
Dec 09, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm sorry for the confusion during your visit! If we had seen the coupon first, this wouldn't have been an issue. There is a significant cost difference between semi and full synthetic, as you likely know. We always like finding ways to save our customers on the cost of service. Would you be willing to give me a call so that we can discuss? Thank you, Karl Askins - Internet Manager - (315) 788-7400

November 16, 2019

Fixed one issue; now have a shake in my 2016 Jeep Patriot They fixed a front-end issue satisfactorily. Replaced tires and now the Jeep shakes (like a tire out of balance) at certain speeds. I brought the Je More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erica
Dec 02, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Bill, I can understand your frustration. We will continue to work with you to ensure you are on the road in a safe and reliable vehicle. Please understand that we are doing our best! Thank you, Ren McNett - Sales Manager - (315) 788-7400

November 14, 2019

End of my ropr I had issues w getting my 07 Weangler inspected d/t check engine light bc of emissions/O2 sensors. After 2 difft mechanics, very expensive replacement More

by timmaring9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unfortunately the only name I got was Allen the mechanic (I’m awful w names) but the 2 ladies & guy at Service desk were great
Nov 15, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to write a glowing review! It was our pleasure to deliver great service and we're thrilled you had a good experience working with Allen. Thank you for choosing FX Caprara Chrysler Dodge Jeep Ram of Watertown and we hope to work with you again in the future!

November 08, 2019

Best service around! Erica Behling is an asset to your company. She sure knows how to service her customers! Because of her knowledge and skill set, I will definitely retu More

by somers9208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Behling
Nov 08, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your rave review about Erica! We love to hear that you can trust her with your vehicle. Hope to see you next time at FX Caprara Chrysler Dodge Jeep Ram of Watertown!

November 07, 2019

Amazing service Great experience with the service dept and sales! Especially Chris M! They always treat me with respect and get me right in! Highly recommend them! More

by Goaliemom15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept manager and front desk staff, Christopher Misercola, Ken Peck
Nov 07, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We are delighted to earn your recommendation and love to hear that you've had positive experiences with both our Service and Sales Team! Thank you so much for trusting FX Caprara Chrysler Dodge Jeep Ram of Watertown with all your auto needs.

November 07, 2019

Great work Great job. Nicole was an awesome sales person. Very prompt service and easy to deal with. Thank you very much i will recommend your dealer to all. More

by GONEFISHIN4024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole babcock, Kevin Hutt
Nov 07, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

It's our pleasure to assist you! Thanks so much for stopping by to commend Nicole. All of us at FX Caprara Chrysler Dodge Jeep Ram of Watertown hope that you're enjoying your new vehicle.

November 01, 2019

Service Appointment Very friendly and courteous staff. Erica Behling was great. They kept me updated on the process of the work and estimated time of completion. I woul More

by mlettiere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Behling
Nov 01, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for choosing FX Caprara Chrysler Dodge Jeep Ram of Watertown and thank you for the recommendation! I'm glad you had a good experience working with Erica.

October 26, 2019

Vehicle maintenance issues Your service department was very helpful and much improved on this visit. But if the proper maintenance checks were completed, and maintenance conduct More

by DONALDSTOKES55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick the service manager, Brooke Downs
Oct 28, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Donald - I apologize for the issues you dealt with at your previous visit and appreciate you allowing us the opportunity to make things right. If there is anything further I can do to assist you, please give me a call. Thank you, Ren McNett - Sales Manager - (315) 788-7400

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