Back

FX Caprara Chrysler Dodge Jeep Ram

Watertown, NY

not yet
rated
424 Reviews

18476 US-11

Watertown, NY

13601

Directions
Sort by

424 Reviews of FX Caprara Chrysler Dodge Jeep Ram

July 01, 2019

Amazing Service We went in with a few ideas of what we wanted and knowing what we did not want. Justin was amazing, he was so friendly, and helped us find the exact v More

by JENNYSUEB77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Calabria
Jul 02, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Jenny - It really makes our day to hear that Justin worked with you to match you with the best vehicle possible! We especially are thrilled that our service stood out from the other dealerships you've visited recently. Thank you very much for your positive feedback. All of us at FX Caprara Chrysler Dodge Jeep Ram of Watertown hope you continue to love your new van.

July 01, 2019

No follow ups I dropped my vehicle off on a Wednesday. I was told I would get call to get updated. It was Saturday afternoon and still no follow up. After several a More

by RUDYALMANZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Jul 16, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Rudy - I would like to apologize for the delays in your recent service. You're right, we should have been more communicative. I'd like to see if there is anything I can do to improve your experience and will give you a call shortly. Thank you, Jason Perkins - Service Manager - (315) 788-7400

June 30, 2019

What a joke So I take my 2007 jeep wrangler over to this dealership to get a new key which was a big mistake. 1 the key and program is way to expensive $190 for a More

by luigiitalian2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Hutt
Jul 15, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We strive to deliver the best service to our guests and much of what you've written here is very concerning. I'd like to look into what transpired so that I can address it. I will search for your contact information, but please consider giving me a call so we can discuss this further. Thank you, Jason Perkins - Service Manager - (315) 788-7400

June 29, 2019

After I bought car nobody would talk to me My son son called got car on sat. 6/8 called you mon.6/10 said brakes were low and squeaking needed new ones.no one gave him date to come in for new More

by SHARONSTANFORD13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe, ken, Ren McNett, Ken Peck
Jul 15, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Sharon - We are very grateful for your business and as you can imagine this is extremely concerning to read. I definitely need to look into this situation to get further details. I will be in touch soon. Thank you, Ren McNett - Sales Manager - (315) 788-7400

June 29, 2019

Justin calabria The best customer service in and out in record time very Happy with turn out highly recomended. Was very friendly,loyal,honest and kept me in the loop More

by megahoff50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin R Calabria
Jul 01, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Friendly, loyal, honest and good communication are all wonderful compliments. Thank you for sharing your experience working with us at FX Caprara Chrysler Dodge Jeep Ram of Watertown! We appreciate your business.

June 29, 2019

Cashier was rude Cashier was very rude while cashing out to my wife. She asked what the recalls were for and he just gave her the recall codes no explanation of work d More

by BNEWEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ren McNett
Jul 15, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

I'm sorry to hear about your recent service visit with us. This isn't the experience I want for my guests at all and I apologize to you and your wife. I would really like to see how I can help here, but I'm not able to find your contact information based on this review. Would you consider giving me a call? Thank you, Jason Perkins - Service Manager - (315) 788-7400

June 28, 2019

In and out Came in to trade my Honda and came out with a brand new Jeep exactly what I wanted mike was very knowledgeable of the vehicle and very helpful with ev More

by PAULIE1008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarra
Jun 28, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your confidence in FX Caprara Chrysler Dodge Jeep Ram of Watertown and for your business. I hope you are enjoying your new Jeep and we appreciate your kind words about Mike. See you next time!

June 28, 2019

Extremely Accommodating Scott Webb and his team were extremely accommodating. They took the time to listen to what I needed in a new Ram and found me exactly what I was looki More

by CHASEALEX24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Webb
Jul 01, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

It's our goal to match our customers with the best car for them so we are thrilled to read your review! Thank you so much for posting about your experience working with Scott, Mike, and Karl. We hope you continue to love your new truck!

June 25, 2019

A happy, satisfying transaction Scott webb was outstanding Answered all my questions.. The van was exactly like I wanted it to be Its luxury at its finest Thanks Scott More

by ROCKDUDE37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Webb
Jun 26, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

Thank you for your review of FX Caprara Chrysler Dodge Jeep Ram of Watertown! I'm happy to read Scott was able to help you buy the van you wanted and provided great customer service. We appreciate your business and I hope we see you again soon!

June 22, 2019

Great experience They did a great job. It was the fastest experience I've ever had buying a vehicle. I told them what i could afford and they found me a 2019 Ram with More

by BENCANADAY1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Navarra
Jun 24, 2019 -

FX Caprara Chrysler Dodge Jeep Ram responded

We are delighted that you had the fastest car-buying experience ever at FX Caprara Chrysler Dodge Jeep Ram of Watertown! We hope that you are loving your new 2019 Ram. Thanks so much!

...
11
...