Express Auto Kalamazoo

They called me demanding payment I always pay wanted it by 7 told them I could not make it until my husband gets off work. I already missed 2 weeks of work omost to have car service and still didn't fix pr by 7 told them I could not make it until my husband gets off work. I already missed 2 weeks of work omost to have car service and still didn't fix problem trunk won't open front has weird sounds coming from it and it steal leaking fluid . To top it off paid my payments Friday night got receipt sat so Monday after noon I get a knock from tow company talking about I didn't make my payments . That was xx showed him the receipt . I like patty cause she try to work with you most of the time but Christine is rude she need learn how talk to people instead of threating them I been with express auto for a long time and they have always paid my payments the never let you talk to head the manager at all asked talk to him to day tina want transfer me to service like I asked talk to manager not service More

Well where do I begin first off there head of the repairs nowhere in the lease does the contract state that warranty does not apply to commercial use if it did anyone running Uber pizza or delivery services nowhere in the lease does the contract state that warranty does not apply to commercial use if it did anyone running Uber pizza or delivery services should not be covered by the warranty. It should be posted black and white that my first issue second statement is if someone tells you that you do do quote commercial use then u should be told in black and white .other issues are that when there parts go defective they should honor the waranty and the aftermath. They should not be so pushy to sell junk cars to people I mean 170 thousand miles on a car only matter of time engine blows up and finally they should be shut down because 99% of there veichles there have used junk parts More

This place is nothing but a scam and needs to be SHUT DOWN IMMEDIATELY oh and let’s not forget the staff they hire nothing but RUDE PEOPLE and service stations are NEVER OPEN or the wait is RIDICULOUS DOWN IMMEDIATELY oh and let’s not forget the staff they hire nothing but RUDE PEOPLE and service stations are NEVER OPEN or the wait is RIDICULOUS More

Won’t offer loaners for cars that need repairs that take longer than a week longer than a week More

Everyone is xxxxxxxx honestly Greg especially & the finance department is always rude on the phone finance department is always rude on the phone More

Cars stink needs cosmetic repairs. I went to Battle Creek waist of time and gas!!!!! I went to Battle Creek waist of time and gas!!!!! More

I’ve had my car almost 4 months I have not even enjoyed it service had me go to three different shops to replace the catalytic converter second shot wasn’t even contracted with express auto third shop ha it service had me go to three different shops to replace the catalytic converter second shot wasn’t even contracted with express auto third shop had my car for over 30 days express auto covers all costs of the car repair is repaired before 30 days . I was intentionally sent all over Battle Creek and delayed so I would have to pay a $250 deductible. when I got it back I went to battle creek location and I told him something wasn’t right with the car still not even two days later somewhere in my exhaust system caused it to be loud so loud you would of thought I didn’t have a muffler car coded out with three different codes Call service to have them tow it ( they start they do not tow however I know that to not be true as others I know we’re towed all the time to service they will only credit my deductible $50 if the repair is covered under warranty.. mind you my exhaust is extremely loud something has disconnected and exhaust is covered under warranty I’ve even called the mechanic and asked him to tow the car he also states that if it’s covered under warranty he will help with some of the costs again somethings wrong with my muffler from having my catalytic converter repaired so how is this not Covered? Each time I call service it’s the same lady that answers my account manager tells me a spicific name to ask for and this woman refuses to let me speak to the man I name I am transgender my legal name is still a typical males name I’m more than certain the woman whom answers the phone is not lgbt friendly her mean tone and refusal of any explanation, or even hearing that the issue is with the exhaust system which is covered under warranty therefore they should be paying for the tow having your tow truck driver come get the car or contacting their mechanic and telling him he’s gonna have to pay for the tow to come get the car this has been a nightmare this car was supposed to be A1 and get me to and from work like my other car couldn’t At this point today I have to remove my items from the car and just have them pick it up , the only way to do that is not to pay my payment now I will be stuck with a $15000 debt on my credit and carless. I do not recommend expressauto any locations! I have sense contacted a lawyer and been in contact with the BBB More

Vehicle gets turned off after only two missed payments. Even if you set up a day to catch up the payments. Without a job due to car being shut off. I could understand shutting it off after 3 to 4 missed pa Even if you set up a day to catch up the payments. Without a job due to car being shut off. I could understand shutting it off after 3 to 4 missed payments without a date scheduled to pay it, but its completely inconvenient and in a time of a global pandemic. More

The worst place and people I've ever met in my life! They have a device on my vehicle where they can make it not start after only 24 hours of a payment being late I told them I would pay them my payments eve have a device on my vehicle where they can make it not start after only 24 hours of a payment being late I told them I would pay them my payments every two weeks on every other Friday I get a call every week wondering where my payment is well now they've made it not start 3 or 4 times now and I've lost my job over it because my car would not start overpayment being late only 24 hours. I've looked around at prices on the same exact vehicle as mine same year and they are charging me almost double what everyone else is asking for that same vehicle! Run my friends as fast as you can from this place More

Side Tracked and lied to I bought a vehicle from this place. I would not call it a dealership because what these people do is find cheap cars that have problems with them. The I bought a vehicle from this place. I would not call it a dealership because what these people do is find cheap cars that have problems with them. They fix them half xxx to get them running but do not fix the real problem. I test drove a vehicle and the engine light was on. I asked the sales rep about it, he told me he would check it out. He came back and told me it was a bad spark plug and he would fix it. I picked up my car and the engine light was still on. I took the car to a parts store to have them check what the code was. It turned out to be that a spark plug was misfiring frequently. I called Express Auto back and told them about the code and if they could remove it. They told me if the code is erased it will not show up again if the same problem happens again. I called a mechanic and he told me that yes indeed the same code would show up again if there was a misfire in the same cylinder . I can imagine that I will be running into problems with this vehicle in the future. Express Auto cannot be trusted people. If you want to buy a lemon then this would be the number one place to go. I rate them -0 More