Express Auto Kalamazoo

Haven't even had my vehicle for 90 days and the transmission went out and they refuse to trade it out. But yet still want me to make a payment on something I can't even drive. Setting at shop expec transmission went out and they refuse to trade it out. But yet still want me to make a payment on something I can't even drive. Setting at shop expected to take up to a month to fix it. xxx am I suppose to do. Was my only means of transportation. Kids need to get to school n my daughter and I need to get to work... worse decision I've ever made More

Staff were super nice and helpful! Made sure I drove off in a vehicle that day! Other places I’ve tried in the past or recent don’t seem to care or want to try and turn things around t Made sure I drove off in a vehicle that day! Other places I’ve tried in the past or recent don’t seem to care or want to try and turn things around to get you approved and in a vehicle and most of those places barely had any vehicle options on top of that! Express Auto Inc was smooth sailing the whole process and even after getting the vehicle and you have questions or concerns they make sure you get those questions answered and concerns taken care of! Thank You Express Auto Inc!!! More

I wana give a big big thanks to Alex! I couldn’t have asked for a better salesman, he got me approved asap and the right car for me and my family! Thank you again Alex! I couldn’t have asked for a better salesman, he got me approved asap and the right car for me and my family! Thank you again Alex! More

Express auto is not good place to go my car is already going out engine is after I only had it’s 6 or 7 days I’m paying high car payment and my car Been parked scence I got it the warranty company suck th going out engine is after I only had it’s 6 or 7 days I’m paying high car payment and my car Been parked scence I got it the warranty company suck there not help full at all More

Just drove off the lot with my Chevy equinox today thanks to Eric.!! Great salesman hood customer service and very organized he helped me get my insurance and everything overall a good experience and it wasn to Eric.!! Great salesman hood customer service and very organized he helped me get my insurance and everything overall a good experience and it wasn’t a long process. More

My boy Alex came quick to help me I was glad to have him at a time like this within me needing help with my car at a time like this within me needing help with my car More

Erick is 10/10 every time ! Second car , smooth process easy as could be , in and out ! Second car , smooth process easy as could be , in and out ! More

man life was mad hard before express auto had me ridin my bike everywhere rain snow whatever just to get to work nobody was tryna help me get no car then i went to express auto they actually gave me a cha bike everywhere rain snow whatever just to get to work nobody was tryna help me get no car then i went to express auto they actually gave me a chance no xx they got me approved for a car now i can get to work easy even got a better job one time the car broke down thought i was done for but that warranty came thru covered it didnt cost me nothin express auto the real deal they helped me when nobody else would if you strugglin go hit them up they got you More

As a single mother, I was facing the immense challenge of ensuring my child could attend his cancer treatments without reliable transportation. Express Auto was the only dealership willing to work with me du ensuring my child could attend his cancer treatments without reliable transportation. Express Auto was the only dealership willing to work with me during this difficult time. Their compassion and flexibility provided us with a dependable vehicle, ensuring my son never missed a crucial appointment. I am deeply grateful for their support and highly recommend Express Auto to anyone in need. More

They called me demanding payment I always pay wanted it by 7 told them I could not make it until my husband gets off work. I already missed 2 weeks of work omost to have car service and still didn't fix pr by 7 told them I could not make it until my husband gets off work. I already missed 2 weeks of work omost to have car service and still didn't fix problem trunk won't open front has weird sounds coming from it and it steal leaking fluid . To top it off paid my payments Friday night got receipt sat so Monday after noon I get a knock from tow company talking about I didn't make my payments . That was xx showed him the receipt . I like patty cause she try to work with you most of the time but Christine is rude she need learn how talk to people instead of threating them I been with express auto for a long time and they have always paid my payments the never let you talk to head the manager at all asked talk to him to day tina want transfer me to service like I asked talk to manager not service More