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Exeter Subaru
Stratham, NH
2,083 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,083 Reviews of Exeter Subaru
May 19, 2024
I enjoyed working with Dominic. I did not feel pressured. He was knowledgeable and very polite. Financing was easy and I was able to drive the car away same day. I did not feel pressured. He was knowledgeable and very polite. Financing was easy and I was able to drive the car away same day. More
by myrahoganz
Verified CustomerEmployees Worked With
DJ Agosto, Domenic Spinelli, Maggie Leverone
April 20, 2024
Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More
by ritasnow88
Employees Worked With
Darren Coute, Mitch Aase, DJ Agosto
April 06, 2024
Salesman Mitch and Finance Hanna were great. Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When salesman Dominick took us to the car it hadn’t even be washed. We asked him to check and he said it was done. We asked for the manager and Jimmy met us at the car. At first he too said it was done. We pointed out areas of dust and dirt on the exterior as well as a rub mark on the front bumper. Jimmy said we could buy a product at WalMart to get the rub marks out. Finally he conceded that the car wasn’t properly prepared for delivery. He told us he would get it done but couldn’t be until the next day. He did give us a loaner so we could get home. When we went back to pick it up we noticed that there was no trailer hitch extension (we had paid to have a hitch installed). We were not told the extension was extra now. Jimmy said he would order one for us free of charge and call us when it was in. Ten days later we called to check and were told it was in and to come pick it up. We haven’t mentioned that the interior door panels looked like they had been dripped on and just messy. If the interior had been treated at all then it was a poor job. We’re so disappointed that we haven’t been back. Don’t know if we will give Exeter Subaru any more business. Sad sin this was the third Outback we had bought from them and had been very satisfied up until now. More
by herzigs02
Employees Worked With
Hannah in finance , Jimmy LaFlamme, Mitch Aase, Domenic Spinelli
March 21, 2024
I did a lot of research before I actually visited Exeter Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by t Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by the trade in value offered on my old Subaru. Yes, it had high milage and yes it was not something you could sell on your lot but it had been my car for the last twelve years and it was worth more than I got for it, Either way it is over, and I Thank you for your dealship. More
by jveille
Employees Worked With
Hannah Fowler, DJ Agosto, Domenic Spinelli
March 14, 2024
Facility presentable, Sales representative Mitch Aase, helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. More
by rtagliamonte
Employees Worked With
Jimmy LaFlamme, Mitch Aase, DJ Agosto
March 11, 2024
Domenic was so nice and he had unlimited knowledge about the car models I was looking at. He was absolutely amazing to work with and answered all of my questions! Great personality and so sweet, definitely the car models I was looking at. He was absolutely amazing to work with and answered all of my questions! Great personality and so sweet, definitely recommend! More
by cirettamackenzie67
Employees Worked With
Domenic Spinelli
March 10, 2024
Best car buying experience I have ever had. Ann is very personable and knowledgeable. I was undecided on which model I wanted. I asked to test drive an Ascent, Forester, and Outback. Ann Ann is very personable and knowledgeable. I was undecided on which model I wanted. I asked to test drive an Ascent, Forester, and Outback. Ann patiently explained the highlights of all 3 vehicles. I came into the dealership thinking I wanted an Ascent. I ended up purchasing an Outback touring edition. I had no idea this was my car until I drove one. Thank you, Ann, for all of your help! More
by julievasseur
Employees Worked With
Ann Italia, DJ Agosto
