Exeter Subaru

We purchased a brand new Subaru Outback on Tuesday July 9. It has been a very long time since we have bought a new car. We were completely overwhelmed with all the new electronics that now come in the new 9. It has been a very long time since we have bought a new car. We were completely overwhelmed with all the new electronics that now come in the new cars. We worried about how we could ever learn how to use all the electronics or even where to start. But we soon learned Subaru actually has a full time employee whos job is to teach new Subaru owners how to use thier new car! I could not have been more relieved to hear this. We were contacted by Donna McDonald the following Monday. She had just started her new job with Exeter Subaru that day and here she was contacting us to schedule a one on one appointment for her to start teaching how to maneuver all the new features. We meet with her that Friday and she spent time showing us how to set up the safetly features we wanted. She also ansewered any questions we had, we actually started there. This service that Subaru offers is a life saver for anyone buying a brand new car. Donna McDonald helps you to understand the eletronics and removes the stress of seeing all those apps on your new dashboard! Did I love my new Outback, yes, but after meeting with Donna we really love our new car even more and are no longer intimidated by it. We are now enjoying all it has to offer. The meeting with Donna isn't a one and done thing. You have the ablilty to call, email or text her with any questions that come up after you meet with her. And trust me, there are many other questions that have come up. She may not be available at the exact moment you contact her but she will always get back to you. Thank you Donna for helping us to really enjoy our brand new Subaru Outback. I would also like to add, Subaru is the only car I drive. I will never own any other brand of vehicle. Why would we, they have always been great vehicles for us and we never get stuck in the snow. Now with the Subaru In-Person Love Encore service with Donna McDonald it just makes my love for Subarus that much stronger. Thank you again Donna for your very thorough training session! More

Long story short. ..Dominic, Maggie, Jimmy, and Ryan were nothing short of amazing. We were stuck in a tough situation, and all of them worked with us to achieve our go ..Dominic, Maggie, Jimmy, and Ryan were nothing short of amazing. We were stuck in a tough situation, and all of them worked with us to achieve our goal! I worked in the auto industry for many years, so I know how stressful buying a vehicle can be. Especially if you weren't planning on getting a new vehicle. The whole process was super easy, stress free, and they honestly had our wants and needs as their #1 focus the whole process. Thank you so much for taking care of us, and we love our new Forester! More

This was hands down the best experience I have had buying a car. Everyone we dealt with was so helpful and friendly. Ann Italia went above and beyond to make our experience exceptional. We called ahead becau a car. Everyone we dealt with was so helpful and friendly. Ann Italia went above and beyond to make our experience exceptional. We called ahead because my husband has mobility issues. Ann had cars waiting for us so that he wouldn’t have to walk far. Every step of the way, she was right there helping and solving any problems we had. I highly recommend Ann Italia and Exeter Subaru. More

Ann was great to work with. Very professional yet very personable. Great experience overall. Love my new Forester. Very professional yet very personable. Great experience overall. Love my new Forester. More

I was really disappointed with my experience trying to purchase a car with Ann in Exeter. I brought someone with me that has more experience buying cars and she was snapped at anytime she tried to ask a q purchase a car with Ann in Exeter. I brought someone with me that has more experience buying cars and she was snapped at anytime she tried to ask a question. When we were asking her to check with her manager on some pricing, we were asked if we had any other questions because she doesn’t like going back and forth to his office. When she gave me the final amount they were willing to negotiate, I asked to step outside to discuss it. When I came back in I said I’d like to take the night to think about it because it was a little more than I was looking to spend. Also something that shouldn’t be an unreasonable request when spending over $15,000. She then proceeded to be very cold and treated me as if I wasted her time. I tried asking for her to look into another number and we were told she would have looked into it before, but no longer would. I told her it didn’t seem like she really wanted to help me. She responded that she was trying to educate me, but did not want my friend to be involved. I told her while I understood she was trying to educate me, my friend was simply trying to help me and that it was inappropriate for her to be getting so upset that we had questions. If I’m making a 5 figure purchase I expect for my questions to be answered and to be treated with kindness and repspect. This was an incredibly disappointing experience. I ended up going to Ira Subaru in Manchester and worked with Shawn. The experience was night and day. It might have been a further drive, but it was worth the trip. I pick up my new car this weekend. More

They were pleasant and helpful. Ann was not pushy nor did I feel pressured so it was nice. I liked the car on sight and was happy to learn it had all the features I wanted in a ca Ann was not pushy nor did I feel pressured so it was nice. I liked the car on sight and was happy to learn it had all the features I wanted in a car. I loved my old Subaru and wanted another one for that reason. More

Ann was great to work with and she addressed all of our needs. We love our new car! needs. We love our new car! More

I appreciate the kindness of each person I worked with to find just the right car that would be comfortable for me to drive and safe for my future outings😁 to find just the right car that would be comfortable for me to drive and safe for my future outings😁 More

Working with Dominic on the car purchase and Maggie on the financing was a pleasure. Dominic was very helpful and knowledgeable on everything with our purchase. Maggie was also very knowledgeable and grea the financing was a pleasure. Dominic was very helpful and knowledgeable on everything with our purchase. Maggie was also very knowledgeable and great to work with. Working with them both made this purchase easy and would recommend them to anyone looking for a new car. More