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Executive Volkswagen

North Haven, CT

4.9
630 Reviews

444 State Street (Route 5)

North Haven, CT

06473

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Showing 630 reviews

September 20, 2024

I am very happy with the service at Executive V W, I am however concerned that my Golf uses a quart of oil between oil changes. I report this with every oil change. The service department has been unable More

by janismelone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
Sep 22, 2024 -

Executive Volkswagen responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Janis, feel free to contact us at your convenience.

September 16, 2024

Easy to schedule then reschedule my appointment on the website. Skip was great. Answered every question I had and didn't pressure me into any work I didn't feel necessary. More

by MTW763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
Sep 16, 2024 -

Executive Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2024

We came back six years later to buy exactly the same car from exactly the same person and that’s mean we loved it and we will do it again and I hope we’re gonna do it again and again she’s very professional More

by KAMILHANIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eleanor DuPaul, David Knapp, Chris Bonilla, Skip Scanlon, Dwight Burkett, Jeremy Toupin
Sep 16, 2024 -

Executive Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 14, 2024

The staff was very kind understanding, especially who met our needs. I will be back.Thank you More

by deancola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn, Skip Scanlon, Marlena Anzalone
Sep 16, 2024 -

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

September 13, 2024

Marlene is always amazing! !!! She is an efficient, kind, knowledgeable and shows actual care for clients! More

by traci4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brouard, Chris Bonilla, Marlena Anzalone
Sep 13, 2024 -

Executive Volkswagen responded

Thank you, Traci, for the kind words for Marlene and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 13, 2024

Wonderful service advisors. ..but I paid over $400. for testing and ended up getting a new gas cap. More

by galianbetsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn, Skip Scanlon, Marlena Anzalone
Sep 13, 2024 -

Executive Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 11, 2024

I do not recall anyone named Anthony and the only one I spoke with was the woman at the desk and she was kind, efficient and professional. Thank you! More

by GCHAFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon, Marlena Anzalone
Sep 12, 2024 -

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 11, 2024

Reliable and work is performed as ordered with consistent quality. Pleasant staff with good communications skills. More

by DAVID4369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn, Skip Scanlon, Marlena Anzalone
Sep 12, 2024 -

Executive Volkswagen responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years!

September 10, 2024

This dealership was very efficient. As soon as I arrived, Marlena checked me in. She informed me of the services that were recommended for my car based on mileage. She was very pati More

by LOISORSINI1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Woods, Marlena Anzalone
Sep 10, 2024 -

Executive Volkswagen responded

Lois, Thank you for your very kind review. Marlena and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.

September 09, 2024

very. good every. time I need them. very professional outfit. have a nice. day to all More

by wittenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon, Marlena Anzalone
Sep 09, 2024 -

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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