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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,450 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,450 reviews

September 05, 2024

Could not or didn’t want to find the problem, Charged me for it, and couldn’t continue to help. More

by Ahicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure their name.
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Sep 08, 2024 -

Executive Jeep responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 04, 2024

Alberto made sure that we had a great customer experience and were 100 percent satisfied. More

by joshua.vanhouten37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Executive Jeep responded

Joshua, we are very happy to hear that Alberto provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 03, 2024

This was the worst customer service I've ever had. This dealership messed up my oil change, to the point where smoke was billowing out of the hood while driving home. When I brought the car back, I wa More

by kswen91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 03, 2024 -

kswen91 responded

You can call or e-mail me.

September 03, 2024

Kemar Campbell was professional, and very helpful by keeping me updated on the service. It was a pleasure working with him. More

by ROGER.CONNOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kemar Campbell
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Sep 03, 2024 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kemar here at Executive Jeep.

September 03, 2024

Paid for tires rotated never done. I know this because I have a slow leak in my front drivers tire and still tire is there. This is fraud to charge for a service not done!! More

by jsbizzario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
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Sep 03, 2024 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 31, 2024

Always a great experience and super friendly staff. If you're looking for a new or used vehicle I strong recommend Executive Jeep. More

by houle520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Executive Jeep responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2024

Tyler with executive is amazing. . always very helpful and they do an amazing job with our cars each time. More

by bdworin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Tyler and our team here at Executive Jeep. We appreciate your business and hope to see you again soon!

August 27, 2024

Waited a few days but eventually found problem. Worth waiting although missed having transportation for 4 days More

by Marianne castellon
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
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Aug 27, 2024 -

Executive Jeep responded

Marianne, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Jeep!

August 27, 2024

Very professional and detailed was greeted with a smile. And problem was fixed in a timely manner. A special shout out to KEMAR and frank Thank you More

by ELIZABETH6299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEMAR and Frank
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Aug 27, 2024 -

Executive Jeep responded

Thank you, Elizabeth, for taking the time to share your thoughts on working with KEMAR and Frank. We're glad to hear we delivered such a great experience!

August 27, 2024

Very helpful and did exactly what I needed. Thank you ! Alberto was very helpful! Definitely would recommend! More

by GOLETT.MARCUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Executive Jeep responded

Marcus, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Executive Jeep!

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