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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,450 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,450 reviews

June 11, 2024

They do not stand behind their product or service. will rip you off any chance they get More

by cynthiahales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Grote
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Jun 15, 2024 -

Executive Jeep responded

We're sorry to hear about your experience, Cynthia, and we'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 11, 2024

Duration of service took longer than what was expected. Appointment scheduled at 1030 and didn’t walk out till nearly four hours later. An audible sound is coming from suspension that was not previousl More

by DISDIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2024 -

Executive Jeep responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 10, 2024

The guy who took care of me was amazing and I give 5 stars out of 5 More

by mzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

June 10, 2024

Ryan Waibel was a pleasure with which to work & is impressively knowledgeable about his business. I did not present him with an easy trade-in situation that accompanied my new Jeep purchase. However, More

by danbeebe7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Tesla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Cordova, Ryan Waibel
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Jun 10, 2024 -

Executive Jeep responded

Thank you so much, Dan, for your kind words for Ryan and for taking the time to leave us this wonderful feedback! Congrats on your new Jeep! We look forward to working with you again!

June 05, 2024

Awesome experience as usual. Clean neat and professional No pushy service people and loved the video at the end , More

by STEVE-P71891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Gargano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Grote
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Jun 06, 2024 -

Executive Jeep responded

Steve, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 04, 2024

I took my jeep for service and everyone is very professional Jason kept me updated on my car, also they provide me with a ride home wild my car was on service also maria very nice and professional, More

by Montanezk787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Executive Jeep responded

Thanks for sharing your thoughts about your service experience with Executive Jeep. We appreciate your business and hope to see you again soon!

May 31, 2024

Very easy to deal with. The service person was not pushy. Liked that I could see what was done to my vehicle. The waiting time was as it was estimated. More

by ANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Executive Jeep responded

Ann, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep; we look forward to having you as a valued customer for many years!

May 30, 2024

I was updated frequently about how long of a wait I had. Staff was very friendly. More

by krys408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Report | Print
May 30, 2024 -

Executive Jeep responded

Thank you so much for your kind words for Gary, and for taking the time to leave us this wonderful feedback!

May 30, 2024

The sales associate told me I didn’t have to get my car serviced and he doesn’t feel comfortable working on it . I am going to buy a jeep for my daughter this year and I told him that and he said you can b More

by mbrody2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Executive Jeep responded

Good mor9ng i am sorry that you feel this way when a vehicle is a drop off for the day, we work the cars into the Schedule to be worked on throughout the day i understand the part was not in stock as well so if the vehicle was brought in in the morning or afternoon the part would have to have been ordered either way , the advisor simply stated because he said you were not happy that your warranty contract was valid at any Jeep dealer and he stated that because you told he you didn't feel comfortable us working on your Jeep if you would like to discuss any further please give us a call

May 30, 2024

The service is always professional and prompt. Jason keeps the customers best interest at heart. More

by VINCENTCANDELORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Executive Jeep responded

Vincent, Thank you! Jason and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

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