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Executive Dodge Jeep RAM - Service Center
Wallingford, CT
784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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784 Reviews of Executive Dodge Jeep RAM - Service Center
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May 12, 2025
I dropped my vehicle off to have the oil pump changed. While thier service department had possession of my vehicle it was damaged. The service department parked my vehicle outside and it was hit. They rev While thier service department had possession of my vehicle it was damaged. The service department parked my vehicle outside and it was hit. They reviewed the video and saw when it was hit. They said because they were unable to get a plate number from the vehicle that hit my vehicle they were not responsible and I would have to go thru my insurance to repair the damage. So a $2000 repair for an oli pump now turned into a extra $700 dollars out of my pocket for damage caused by their carelessness in parking my vehicle where it can be damaged. I have never had an issue with this dealership before this but after this I can not in good faith take any of my vehicles back here because of their lack of responsibility and accountability while my vehicle is in their service department possession. I will be taking my vehicles to another Dodge Jeep Ram dealer who has a dedicated service department parking area for their clients vehicles where they can not be damaged. If you have to leave your vehicle overnight for repairs DO NOT TAKE YOUR VEHICLE TO EXECUTIVE DODGE JEEP RAM IN WALLINGFORD. THEY WILL NOT TELL YOU BUT I WILL, THEY WILL NOT BE RESPONSIBLE FOR ANY DAMAGE CAUSED TO YOUR VEHICLE WHILE IN THEIR POSSESSION UNLESS THEIR TECH DAMAGED THE CAR. SO LEAVE IT WITH THEM AT YOUR OWN RISK. THERE ARE MANY OTHER DODGE JEEP AND RAM DEALERS WHO WILL TREAT BE RESPONSIBLE FOR YOUR VEHICLE AND ACCOUNTABE FOR ANY DAMAGED CAUSED WHILE IN THEIR SERVICE DEPARTMENTS POSSESSION. EXECUTIVE DODGE JEEP RAM IS NOT ONE OF THEM. More
by jhoward22
May 11, 2025
Salvatore was courteous and a pleasure to deal with on my appointment for service. My vehicle was ready when promised. I especially liked the video of the vehicle assessment. They found I will likely need ti appointment for service. My vehicle was ready when promised. I especially liked the video of the vehicle assessment. They found I will likely need tires in a couple months. Executive gets ?? ???????? More
by pabbagnaro11
May 10, 2025
Positive, efficient, always a pleasure :) My experience at Jeep with Sal was positive, he's efficient and only had to wait an hour for an oil change. at Jeep with Sal was positive, he's efficient and only had to wait an hour for an oil change. More
by Jcaneschi5
May 06, 2025
Very detailed explanation on what the issue was. Kept me informed and got my truck back when promised. Kept me informed and got my truck back when promised. More
by Pizzano family
May 02, 2025
Always a great experience getting my car serviced at Executive Dodge Jeep. They recommend service that I might need, but never push things on me. I'm always given an explanation about why something may Executive Dodge Jeep. They recommend service that I might need, but never push things on me. I'm always given an explanation about why something may need to be repaired. I really appreciated my last conversation about some possible maintenance depending on how long I plan on keeping this car. More
by BECROFT
May 01, 2025
Never any issues Jeeps are the best. Hardly any issues compared to other cars I have had. Hardly any issues compared to other cars I have had. More
by Lmlaz
May 01, 2025
Everything went very well Everything went very well , no issues or complaints Thank you issues or complaints Thank you More
by Davetoma
April 10, 2025
Nice people Provided me with rides to and from the dealership Kept me updated on progress dealership Kept me updated on progress More
by margaret.rosadini
April 08, 2025
Very easy to get service on my vehicle. Staff is always polite, informative and friendly. Staff is always polite, informative and friendly. More
by JSICIGNANO
Verified CustomerApril 08, 2025
I have had excellent service from executive jeep beginning with the sales team finance department and service department I highly recommend Executive jeep in Wallingford to many of my friends and fa beginning with the sales team finance department and service department I highly recommend Executive jeep in Wallingford to many of my friends and family More
by eloiseedwards9561
