Exclusive Motorcars

I purchased my car about four weeks ago. In the past four weeks I’ve taken it back twice complaining about squeaky brakes. The first time I was told that this was normal because the brakes were new and if I weeks I’ve taken it back twice complaining about squeaky brakes. The first time I was told that this was normal because the brakes were new and if I drove it 300 more miles then it would stop. The second time I took it back after having driven it a significant amount and I was told that this was still normal. They put the brakes on a machine to wear down and now the sound is worse than ever. Every time I go I am dismissed as if what I’m saying doesn’t make sense without them even test driving my vehicle. Additionally my car didn’t come with any running boards. I am not pleased with my purchase. More

This has turned out to be the worst experience possible as of date.. July 24,2021 I walked in prepared to purchase a 2013 Mercedes benz S550.. come to find out the car i wanted wasn't on the lot no more "o as of date.. July 24,2021 I walked in prepared to purchase a 2013 Mercedes benz S550.. come to find out the car i wanted wasn't on the lot no more "out getting the Mercedes 200+ point inspection" as what the car salesman told me.. so after looking at other vehicles and waiting for hours it was dark and I was ready to go so I decided on a 2015 S550. After my test drive and discussing all my issues I was ready to purchase with the agreement that everything will be taking care of. After doing the paperwork I was expecting to leave with my vehicle but the salesman told me it wasn't ready.. come to find out the vehicle had to be inspected and have that "Mercedes benz 200+point inspection" done on it. I was ok with that due to all the issues I pointed out and the salesman telling me everything on my list will be fixed cause its part of the "Mercedes benz 200+ inspection" after a week of calling they told me my car was ready and being cleaned. When I went to pick my vehicle up I realized that a few of my concerns and issues wasn't addressed. After a long talk with the car salesman and manager we agreed that I had to bring the car in on the following week due to "the paint guy" only comes on Wednesday and it gives service enough time to fix as they call "my list". After having my car for weeks they call and tell me its ready.. I go to pick it up and behold... nothing was done on my car. But service manager says he fixed some of "my list" and the rest of my issues he couldn't and it needed to go to Mercedes benz to be fixed and I have to speak with my car salesman and the manager in that department.. after inspecting the car I realized that NOTHING was fixed so I complained.. Now the sales manager spoke with me about everything and gave me a date that it will all be done.. which was today.. and after calling the dealership the car is still not fixed.. and as I told everyone there that will listen.. that they can either fix it or give me my money back.. and as I keep getting told they will fix it.. now here we are 2 months later and no car still. But now there solution is for me to pick up the car and take it to Mercedes Benz dealership myself and "they will pay the bill" and sorry.. that's a no go for me because that leaves me liable for the bill.. but what i don't understand is they could of did that in the beginning or gave me my money back. Now i feel as I wasted my money on paying for a car I don't have in my possession and they still avoiding me on the "I don't want the car no longer and pay me my money back" feeling I have been expressing. Now I have waited and gave them till today to have everything right and I would of still been ok.. but nope.. no car no money and very unhappy right now More

Very friendly and helpful. Richard fixed all scheduling issues I had and was very personable and nice throughout my visit. issues I had and was very personable and nice throughout my visit. More

Purchased a used vehicle from them. They insured me my vehicle would be taken care of. I brings it in a run into all sorts of problems about getting the issues resolved. Sales manager Roscoe just throws y vehicle would be taken care of. I brings it in a run into all sorts of problems about getting the issues resolved. Sales manager Roscoe just throws you threw all types of loops about why he can't get things done. Buyer beware of purchasing a vehicle from this place More

I was running late but the still service my car. He he also gave me a discount on my bill also gave me a discount on my bill More

Exceptional is the only word to describe the entire sales process at Exclusive Motor Cars. From the sales staff, financing, and follow-up care after purchase. I highly recommend this dealership. process at Exclusive Motor Cars. From the sales staff, financing, and follow-up care after purchase. I highly recommend this dealership. More

The dealership was very clean with comfortable seats. Complimentary coffee and vending machines if you wanted to purchase drinks. Everyone was friendly and very helpful Complimentary coffee and vending machines if you wanted to purchase drinks. Everyone was friendly and very helpful More

I love this car sealer ship every one is so great Richard from service and Craig is so excellent in service and I love there great performance from service and Craig is so excellent in service and I love there great performance More

I always receive phenomenal service from Exclusive Motor Cars and their prices are truly unbeatable. I never feel like I’m being taken advantage of. Roscoe and Richard are amazing and wonderful to work with Cars and their prices are truly unbeatable. I never feel like I’m being taken advantage of. Roscoe and Richard are amazing and wonderful to work with. More

Richard does a really good job of taking care of you and your car. He gives honest and good feedback abd makes sure you drive off in good hands. I drive over an hour to see him your car. He gives honest and good feedback abd makes sure you drive off in good hands. I drive over an hour to see him More