Ewald Chrysler Jeep Dodge Ram - Service Center

This dealership service department is horrible. Had appointment and brought in truck, and it sat in the parking lot for 4 days. never a phone call or text message. The reps were all standing arou Had appointment and brought in truck, and it sat in the parking lot for 4 days. never a phone call or text message. The reps were all standing around when I walked in to get my truck. One said were sorry, and the others thought it was a big joke.Making a Vietnam Veteran go without transportation, and all they said was they were happy to be busy with the cold weather, and do I want to reschedule. Craig Ewald should fire all of them for treating a customer that way. What should have been a 2 day repair turned into disgraceful inaction by their service department. More

I am giving Ewald's Jeep a 1 star review because it won't allow me to give them a 0 star review. I brought my son's Jeep in with a full warranty to replace the delaminating radio. The service guy looked over allow me to give them a 0 star review. I brought my son's Jeep in with a full warranty to replace the delaminating radio. The service guy looked over my warranty and we made an appointment. I brought the Jeep back for the appointment and a different service guy told me there is a $1,000.00 core charge that I have to pay. He told me that it is a known issue with a bad product from Panasonic, and that because they have had so many issues my warranty will only cover the 600+ cost of the new radio. He says, he knows it's a messed up situation but I have to pay the $1,000.00. So, I said no way and I left. I phoned the dealership (Toyota of Lincoln Park) in Chicago, IL. where I bought the vehicle (2018 Jeep Track Hawk) with the warranty from, and they told me I didn't have to pay anything. Toyota then recommended a Jeep dealership in Crystal Lake, Illinois. I phoned the recommended dealership, and they stated that they had no idea why Ewald's told me I had to pay anything. They said it made absolutely no sense and scheduled an appointment with me. I took the vehicle to Crystal Lake, IL. and they replaced the radio with a brand new one in approximately 40 minutes, and charged me nothing as it was completely covered under the warranty. Instead of the vehicle being repaired under warranty at Ewalad's (20 minutes away from my home), I had to drive it 1 hour and 20 minutes away from my home to get the radio replaced without being ripped off for $1,000.00. Pretty shady Ewald's Jeep. I was very disappointed in Ewald's Jeep. I guess that goes to show that no matter how established a company appears, you should never take what they tell you as truth. If something doesn't sound legitimate, do your research before you get taken for....I don't know, $1,000.00. Very very bad business Ewlad's. - Mr. Glenn Berrios-Schroeder More

The reviews are very much accurate. I had an appointment scheduled for 820am, I arrived and they said that they would get to my car early afternoon. What is the point of making an appoi I had an appointment scheduled for 820am, I arrived and they said that they would get to my car early afternoon. What is the point of making an appointment if they wait half the day to even look at the car? I take my car elsewhere to get an oil change and asked them to see why my check engine light was on and they said it was a switch that needed replacement and its a 20 dollar part (which is true). I already new I had a bad sensor/switch that needed replacement so I brought the car in and told them that. Within 2 hrs of dropping my car off I received a call saying its 430 dollars total to replace this switch which goes for 20-50 bucks on an auto parts store. I was also told my total was going to be 100 dollars for the diagnostics test aka sticking a plug into my car to figure out the issue, which was then left in my vehicle when I left. I declined the repair and went to pick up my vehicle. I waited close to 2 hours to get my vehicle and pay for the diagnostics test after they called to tell me it was ready for pickup. I had a 15% off service coupon and brought it to the attention and the were going to decline my use of it even though running a diagnostics test is still service. I ended up getting the discount and leaving and will not be back to get my switch fixed. Terrible service. More

It's been a year since I had my 2022 Jeep Compass. I've been completely satisfied with the performance and service provided at Ewald Auto. They keep me abreast of all recalls and maintenance issues I've been completely satisfied with the performance and service provided at Ewald Auto. They keep me abreast of all recalls and maintenance issues that need attention. It's always a pleasure to be in their new improved waiting room that provides a welcoming effect of coffee and a nice movie. The salesperson, Lonnie Peterson, who sold me the card had excellent taste in putting together a jeep that not only looks good inside and out, but attracts the eye of many on comers who ask, "where did you did that car from?" Lonnie is the bomb! He's informative, friendly, and goes the extra mile to make sure you are completely happy with the car you select. The apple always falls back to the root of Ewald Chrysler Jeep Dodge Ram for their quality and expert salesperson. Thanks again for all your help and support! More

This dealership is a complete scam when it comes to service. They overcharge on regular service and try to charge you on repairs that are covered under warranty. service. They overcharge on regular service and try to charge you on repairs that are covered under warranty. More