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Ewald Chrysler Jeep Dodge Ram - Service Center

Franklin, WI

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20 Reviews

20 Reviews of Ewald Chrysler Jeep Dodge Ram - Service Center

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January 24, 2024

This dealership service department is horrible. Had appointment and brought in truck, and it sat in the parking lot for 4 days. never a phone call or text message. The reps were all standing arou More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEN MILLER
December 14, 2023

I am giving Ewald's Jeep a 1 star review because it won't allow me to give them a 0 star review. I brought my son's Jeep in with a full warranty to replace the delaminating radio. The service guy looked over More

by glennberrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not have their names but I know their faces.
November 29, 2023

The reviews are very much accurate. I had an appointment scheduled for 820am, I arrived and they said that they would get to my car early afternoon. What is the point of making an appoi More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
October 21, 2023

It's been a year since I had my 2022 Jeep Compass. I've been completely satisfied with the performance and service provided at Ewald Auto. They keep me abreast of all recalls and maintenance issues More

by patsypeterson65
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

This dealership is a complete scam when it comes to service. They overcharge on regular service and try to charge you on repairs that are covered under warranty. More

by Laithm
Recommend Dealer
No
Employees Worked With
Kris Mortensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Mohammad
December 05, 2022

Placed an order through molar. com which was filled by this dealership. Called parts with issues with the order and the parts lady could not help. When the parts manager got on the More

by snaggl315
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Mortensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

snaggl315 responded

Order was placed through mopar.com, not molar.com

Dec 06, 2022 -

Ewald Chrysler Jeep Dodge Ram responded

Wonderful to hear. Thanks so much for leaving us a review. See you soon!

January 20, 2021

We had a great experience buying a vehicle today! We worked with Edgar and Ryan and they were helpful, friendly, and helped us get exactly what we needed. More

by Brad and Lisa
Recommend Dealer
Yes
Employees Worked With
Edgar Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Semerau
Jan 21, 2021 -

Ewald Chrysler Jeep Dodge Ram responded

Thanks for the great review Brad & Lisa! We are so glad to hear that you had a great experience working with Edgar & Ryan - they are very friendly and great to work with. Thanks for stopping in and working with our team. We look forward to seeing you again next time. We wish you many happy and safe miles!

July 02, 2020

This dealer tried to rip me off told me I needed a 1900 dollar repair for my truck to the a/c when it actually just needed a recharge I would never recommend this dealer to anybody or take my truck to them More

by Mohrsparks
Recommend Dealer
No
Employees Worked With
Kris Mortensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Ewald Chrysler Jeep Dodge Ram responded

Thank you for taking the time to write your review. I first would like to apologize to you on behalf of our Service Department. We would like to discuss this further please call or email our Service Manager at your earliest convenience. We look forward to hearing from you in the future, Kris Mortensen - Service Manager 414-427-2000 KMortensen@ewaldauto.com.

December 28, 2019

Brandon Busse, Lonnie Peterson, & Alexa. These three are the most helpful people and made my year. I had the most awful experience with a 08' Nissan rouge. After 10,000 miles of owning it the transmission w More

by Koriklosiewski
Recommend Dealer
Yes
Employees Worked With
Lonnie Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Visor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexa manager 4stars!!!! brandon Busse 4stars!!!!, Andy Petty
Dec 31, 2019 -

Ewald Chrysler Jeep Dodge Ram responded

Thank you for leaving us a positive review regarding you experience working with our team. We know you have had some issues in the past and we appreciate the time that you have spent with us. It is important that our customers are heard and are taken care of properly when they visit the dealership. We truly appreciate your business, and we look forward to seeing you again next time and follow us on Facebook for dealership events, special promotions and savings!

June 26, 2019

Customer service I was in getting an oil change and wanted to check out cars because its time for a new one. I walked through the showroom looking at cars, no one said More

by Tt
Customer Service
Recommend Dealer
No
Employees Worked With
Not working there anymore, Ryan Semerau
Jul 02, 2019 -

Ewald Chrysler Jeep Dodge Ram responded

We would like to apologize for the neglect that you experienced at our dealership while you were waiting for service. On the day that you visited the dealership, the drone that was flying inside was filming aerial footage of the interior and the exterior of the dealership for Marketing purposes. This does not excuse the Sales Team from not assisting you on the Sales floor, and for that we are are truly sorry. It is important that our customers are heard and are taken care of properly when they visit the dealership. We would like to learn more about your experience at the dealership and to help assist you in any way with purchasing a new vehicle and to earn your business back. Please reach out to the dealership by calling 414-427-200 or by sending a direct email to social@ewaldauto.com. Thank you fro your time and have a wonderful Fourth of July and Holiday weekend.

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