Ewald Chrysler Jeep Dodge Ram of Oconomowoc

DO NOT GO HERE. Worst service I have ever received in my life. Buyers beware. If you purchase they offer a warranty that states that you have to use a certified Chrysler dealership for all your work and m life. Buyers beware. If you purchase they offer a warranty that states that you have to use a certified Chrysler dealership for all your work and maintenance done on your vehicle. I purchased mine in 2008 and have used many different Chrysler dealerships in the country and this is the only one that is completely inadequate. I love my Jeep so much but will no longer be purchasing from Chrysler because I can not deal with the incompetence of this place. Long review and details below! I have a life time extended warranty on my jeep. I have had many issues with this dealerships service. From them not turning the warning lights off after servicing, to simply not "finding" the problem with my roof leaking. However, being that this is the closest Chrysler to me I had no choice but to keep bringing my jeep back for service. On January 27th I left my car for the day because I was experiencing low tire pressure warnings with brand new tires on. I told them MULTIPLE times that I believed it was due to the sensors. When they called they told me that three of my tires needed to be resealed and it would cost me roughly $40.00 per tire. I explained that they were just purchased from silver lake tire auto next door and that I would bring it back to them. So the following day I left my car again with Silver Lake and they informed me that it was the sensors that needed to be replaced. They did a very detailed review and listed pictures for me to see as well. When I called back Chrysler they were very unapologetic. Really didn't seem to care at all that they misdiagnosed and wasted my time for two days without a car. February 4th I brought my car back and they told me that I did need to replace sensors and that it was covered under my warranty but they did not have them back in stock. February 8th they installed the new sensors. It was below zero outside and I had to bring my four children with my husband and I so that he could drop me off and I could drive my jeep home. However, when I got into my vehicle it said my back tire was 0 and to check tpm. I went back into the dealership almost in tears with frustration. The sales manager on duty (maybe Justin? ) asked me what I would like him to do about it. He said that he did not have a loaner for me and there was no way I would be leaving my car again. I told him that during this whole ordeal no one would call me back. I asked for managers I got Voice Mails. I asked for calls back I got NOTHING. The only way I got a call back originally was because I did the online chat. He assured me that I would get a call the next day. The next day I did receive another unapologetic phone call asking me to bring my car back. Having already gone so many days without my car I told them I would not bring my car back until they had a loaner for me. Jim Stabl (my service advisor) told me it would be a few days and he would call me when something came available. That was February 9th. It is now MARCH 11th. No one has called me. I am done with this dealership. I will now travel over an hour for all my service needs rather than bring my car here every again. I will be contacting Chrysler and rating them everywhere I can. More

I had a bad feeling walking in the door, should've just went somewhere else. It was nothing but games! I was ready to buy a newer used Jeep and although I don't mind paying a price, I'm not willing to over went somewhere else. It was nothing but games! I was ready to buy a newer used Jeep and although I don't mind paying a price, I'm not willing to overpay because he didn't know what he was selling. Unprofessional! When I called him out on it he even laughed about it. My family and I have purchased all of our vehicles from the Ewald dealerships, I guess its time for a change. More

Thrilled with the sleuthing of Maureen Richardson to alert me to a slightly used car that was available. Add that to the efficiency of Michael Danning to help process my purchase, and Kyle Burg to alert me to a slightly used car that was available. Add that to the efficiency of Michael Danning to help process my purchase, and Kyle Burg to expedite my car loan, I left a happy driver (with a new to me car)! Rosemary Norton More

I Went Into buy a Jeep Compass today. The seller, Aj, was a very polite guy. He had told us that he was pretty new to Ewald, but he presented himself very well. I was stressed and nervous as a first time buy a very polite guy. He had told us that he was pretty new to Ewald, but he presented himself very well. I was stressed and nervous as a first time buyer but he made my experience very easy going and stress free, which was a huge relief.Thank you for all of your help AJ,truly appreciated! More

Lots of auto emails and games with pricing All I wanted was a price. Not games.... just a price. The "everyone qualifies for price" was I guess not updated so 500 went away. Then I was told the All I wanted was a price. Not games.... just a price. The "everyone qualifies for price" was I guess not updated so 500 went away. Then I was told there were extra fees but also I had to pay for wheel locks, nitrogen in my tires, and Xzilion (with that being 1k!!)... all of them supposedly already installed. Take your business to someone that is going to talk straight. Keith More

WORST DEALERSHIP we ever delt with. We put a $200 deposit down. It's now been almost 2 months and still no refund for my deposit, even though they sold the car the very next business day. We have called nume down. It's now been almost 2 months and still no refund for my deposit, even though they sold the car the very next business day. We have called numerous times asking for our refund and get "the checks in the mail" which it never is. We keep calling back and just their voice mail and they never return your calls. Worst customer service by their finance manager. Nothing but being ignored hoping we will just give up and forget the $200. WE WILL NOT GIVE UP ITS OUR HARD EARNED MONEY PUT DOWN IN GOOD FAITH AND LEGALLY IT SHOULD BE RETURNED IN FULL. Ewald is a sham they want your money however they can get it even if it's done illegally. If you're looking for a great dealership definitely look elsewhere. More

Jennifer Phillips best car buying experience ever I went to see Jennifer Philips for a new car she was knowledgeable and help me find the right car at the perfect price I wanted no pressure and did no I went to see Jennifer Philips for a new car she was knowledgeable and help me find the right car at the perfect price I wanted no pressure and did not take long ta all. If you want a great deal and great service see her I will next time. More

Clean showroom,friendly staff, Great experence overall! My salesman Dan Speer bent over backward to make sure I new my new Jeep inside and out, Manager Geoff gave me a great price, Shannon made the sales pa My salesman Dan Speer bent over backward to make sure I new my new Jeep inside and out, Manager Geoff gave me a great price, Shannon made the sales paperwork quick and easy. More

Dishonest People Stay away from them unless you want to beg for promised refunds from them. This is a very unprofessional manipulating team, Shop somewhere else. Wlo Stay away from them unless you want to beg for promised refunds from them. This is a very unprofessional manipulating team, Shop somewhere else. Wlodek Zawadzki More

Tom,enjoyed meeting you saturday.you really made our purchase easy.we appreciated your knowledge and honesty throught the entire transaction.because of you we would highly recommend ewald.kudos to you purchase easy.we appreciated your knowledge and honesty throught the entire transaction.because of you we would highly recommend ewald.kudos to you Tom..ps the grand cherokee the 5 hr drive home enjoyable. More