Evergreen Ford Lincoln

Misinformation + lowball trade-in offer I was handed from one sales rep to another as he was 'the expert' (Robert Maloy). Unfortunately the expert gave me misinformation about the vehicle s I was handed from one sales rep to another as he was 'the expert' (Robert Maloy). Unfortunately the expert gave me misinformation about the vehicle stats and when I challenged him, based on information listed on ford.com, he said that the information on their site must be wrong but he had no documentation to prove it. This was pretty suspect to me as it seemed like he just wanted to sell me a certain truck (odd since they have a wide selection). They also gave me an incredibly lowball offer on a trade-in but I was able to eventually get them to a reasonable price. The reasonable trade-in price didn't offset the fact that I was being sold many features that I didn't need and they weren't giving nearly as much of a discount as a neighboring Ford dealership in Kirkland. More

They Got Me Into My Focus When I went to the Ford dealer in Seattle. They wanted to charge 24% interest, because I don't have the best credit. Evergreen worked with me as a per When I went to the Ford dealer in Seattle. They wanted to charge 24% interest, because I don't have the best credit. Evergreen worked with me as a person, not a number, and got me an interest rate of 8.9% ! Worth the 90 minute drive, for sure !!! Best place in Western Washington to buy a Ford. More

Doing The Deal They are about as pleasant as you can get in the auto buying experience. Never stressful and always a pleasure to work with the folks at Evergreen. They are about as pleasant as you can get in the auto buying experience. Never stressful and always a pleasure to work with the folks at Evergreen. More

A disappointing and dangereous experience My daughter bought a 2008 Lincoln MKX from Evergreen and the vehicle had problems from driving it off the lot. It already had a cracked windshield whi My daughter bought a 2008 Lincoln MKX from Evergreen and the vehicle had problems from driving it off the lot. It already had a cracked windshield which I thought was against the WA RCW's to sell a car with a cracked windshield. Then the MKX had misfiring which Evergreen diagnosed as a broken PTU unit,which, to thier credit, they replaced free of charge, but the engine continued to misfire. My daughter brought it back and they replaced the plugs and one ignition coil but charged her 590 dollars plus tax claiming it is regular maintenance. This charge is despicable coming from a reputablle dealer. It is what I expect from Sammy's car lot. If a licensed auto dealer sells a car it should be able to be driven safely and reliably at least for thirty days at least. The sad part of all of this, is Evergreen Ford was recommended by a trusted acquaintance from church. I am very disappointed with Evergreen, sincerely, Rob Brosa, Maple Valley, Wa One day after I wrote this review my daughter and granddaughter were driving down highway 18 in the driving rainstorm when the drivers side windshield wiper flew off the vehicle causing a near accident and severely scratching the windshield (already sold to her cracked). Apparently the windshield wipers were after market wipers for a Honda not a Lincoln MKX. Do not deal with Evergreen Ford. Evergreen Ford represents a physical danger to people you love. More

Shoopman's say BEST EVER Honestly this was the best experience my Wife and I have ever had at a dealership! Kudos to Steve S. and the gang! GREAT JOB Honestly this was the best experience my Wife and I have ever had at a dealership! Kudos to Steve S. and the gang! GREAT JOB More

uesd car sales its been a long road with evergreen ford but to make a long story short here it go's well my experience at evergreen ford was not the best the first t its been a long road with evergreen ford but to make a long story short here it go's well my experience at evergreen ford was not the best the first time but after meeting and talking to the owner and express how thing didn't go so well Tony Rehn went on and beyond to make it right with me I really mean on and beyond something that I wanted think he would ever do after reading some review and I ended up getting my Shelby gt500 back that was awesome thank you I really do think that people have to have patience with them there running a big deal ship with lots of employee's and they are just like us humans and promise thing and says thing and sometime they forget but remember its a big business and there might not be good communication and who are we to judge so that's my story hope it help you people that have drought's about evergreen ford thank you for reading and GOD Bless More

Great experience...fast transaction I purchased a 2013 F-150, and the transaction was friendly and fast. The finance staff was quick and got me fantastic terms for my loan. My trade-in I purchased a 2013 F-150, and the transaction was friendly and fast. The finance staff was quick and got me fantastic terms for my loan. My trade-in price was fair. To those complaining about a trade-in value...if you want top dollar, sell it yourself...the dealership is a for profit organization. The aftermarket work I had done was done in a timely fashion, and a loaner was provided, More

My wife and I purchased a brand new Ford F-350 Crew Cab from Evergreen Ford. It's a great truck, great product; this is the third Ford truck I have owned. I traded in my 2006 Ford F-350 King Ranch Crew w from Evergreen Ford. It's a great truck, great product; this is the third Ford truck I have owned. I traded in my 2006 Ford F-350 King Ranch Crew with 196,000 miles on it. Immaculate condition. They sand bagged me on my trade, but I took the deal. By the time, I got home that evening they already had it listed on Auto Trader for 10K over what they gave me for my trade. That alone was enough to leave a sour taste in my mouth. Let's make a fair deal, I pay you a fair price for your truck and you give me a fair price for my trade. Don't low ball me and tell me how my truck will never sell and it's not really worth anything. When I took delivery of the truck, there were a couple of minor fixes that needed to be done. I had also purchased a spray in bed liner and running boards. I put the running boards on myself and they called to schedule the bed liner. When I arrived to drop off my truck the service writer knew nothing about the fixes to be done besides the bed liner on the due bill. Lack of communication. They wanted to just do the bed liner then have me come back another time to do the other repairs. Long story short they had the truck for three days to put in the bed liner, replace a plastic rail cap, and fix a small paint chip. Every time I called service, I would get voice mail and no return calls that day. I called Tony Rehn to try to express my frustration at their lack of communication; he promised he would personally inspect the truck and call me back. No return calls from him either. When I picked it up, I went with the customer service rep to try to talk to Tony about my negative experience and what could be done to remedy it since I bought a service package and thought I would be continuing to bring my truck in for maintenance. Tony was very defensive and brusque, acting as if I was taking up his valuable time. He had no recollection of the phone call from the previous day with his promise to look into it. I asked him why he didn't call me back and wanted an answer. He turned walked across the showroom floor went into his office and slammed the door. I picked up my truck, inspected it to make sure the repairs were to my satisfaction (they didn't even vacuum it out). I left the lot and will never return. I was treated shabbily; they acted as if they did me a favor selling me a truck. All it would have taken was someone actually listening to my frustration over the lack of communication on their part and I might have left with a better taste in my mouth. I guess if the GM Tony Rehn thinks he can treat an unhappy customer in the middle of his showroom by walking away and slamming the door, why should the rest of his staff think they have to do any better. I am a loyal Ford customer but would never do business with Evergreen Ford again. More

Here is the letter I sent to the manager of this dealership and my experience Hello, I had obtained your email from the Evergreen Ford website. I have a huge issue with your dealership. First dealership and my experience Hello, I had obtained your email from the Evergreen Ford website. I have a huge issue with your dealership. First off I had purchased a vehicle through you guys on June 20th, last month. I had been very frustrated with the salesman and honestly felt like he was unknowledgeable with answering my questions and was completely inefficient with the whole process. I had run into multiple issues after the sale such as getting the documents (I had to call your dealership to have you resend out copies of the documents because it was not sent through certified mail which I could not believe because it is a very important information that I need when I register the car otherwise what was I supposed to do since the first original documents never came?) and now I have an even larger issue. I picked up the vehicle today in Alaska. I got the vehicle home and noticed a couple of things wrong. First the Sirius Radio does not work, second the remote start does not work, third it is missing the second row floor mats, fourth the removable tray package, fifth the tires have been changed from 17” all-season tires to 18” sport tires, and lastly when I read tinted windows I was expecting tinted windows, not the slight tint it had (the website says tinted windows not solar tinted hence why I expect to be a darker tint as well when I had talked to Thomas specifically asking if the windows were dark tinted and he told me yes). I had called your dealership once I had realized these things and checking to make sure on both what I had printed out from your website about the vehicles features as well as the sticker advertisement that what was missing/not working/changed were in fact all on it. I had talked to a Mike Fulmer and in turned ended the phone more angry than before. I had told him what was wrong, missing, changed and he had told me that he will refer it to the salesman, Thomas, and have him call me back. I then responded that I do not wish to talk to Thomas due to previous experience and because the salesman has pretty much left me feeling frustrated and having to result to calling your dealership and having someone else take care of the problem. He then tells me that he cannot do anything but refer it to the salesman which starts to make me angry and I tell him again I do not advise that he has Thomas take care of this, that I do not want to deal with Thomas. He then tells me that he will not stay on the phone and be hollered at and to have Oscar, who actually bought the car, to call Thomas. Your dealership has never dealt with Oscar, just me. This is my car. It is titled in my name. My husband used his x-plan for the pricing and that is why his name is on it. I have power of attorney for my husband and am the one who signed for him to purchase this car. Please explain to me why my husband has to call the dealership and have this resolved when he has never had a hand in this to begin with outside of the x-plan. I honestly felt like Mike Fulmer refused to help me nor even listen to me. When your customer request that a certain person does not help them due to previous bad experiences is it your policy to force them to work with them? How do you keep customers if that is the case? Talking to Mike Fulmer has made me regret buying a car through your dealership. Feeling like he would have helped if my husband called verses me leave a very bad taste in my mouth. I will admit I raised my voice at him, what he called hollering, due to the fact he was not listening to me when I said I did not want to deal with Thomas. I rarely have felt the need to contact corporate over a mangers behavior and feel that this was completely unacceptable and extremely rude. I just want what is missing from my vehicle, the items advertised to work, and the all-season tires that were advertised to come with the car because that is what is better suited for Alaskan terrain as well as weather not to mention what I had expected. I do not want to deal with Thomas nor ever talk to Mike Fulmer ever again. I would like this resolved as quickly as possible. Thank you for your time. XXXX the response that the manager, Tony Rehns, gave me was that it was MY responsibility to have checked the window sticker regardless of what THEIR website had advertised for my vehicle that was purchased. That I need to take my vehicle to get the broken items fixed and that there is nothing he could do about that, which I already knew but what angers me is that he assumes no blame. The dealership should have check items before it left the lot. That what his salesman said about the tint is essentially I needed to prove it because as far as he is concerned the glass is all tinted. the only resolve he gave me was that he is going to mail out the missing floor mats to me. He had called me quite defensive, essentially waiting for a fight by talking to me with slow words like I was a five year old and pushed all blame unto me, that I should have checked into what I was buying. I thought that was why I had to deal with a salesman since he got the commission from my purchase not me. This dealership does not care about you. They will manipulate you and essentially give you the middle finger once the deal is done and they have their money. I do not recommend ever buying a car here and honestly if I could do it again I would never have done so. I hope this review prevents someone the frustration and stress this dealership has caused me. More

I had a great experience at Evergreen ford working with Andrew! He is very professional and answered all my questions and got rid of all my concerns. I would recommend everyone to come here and see him! Andrew! He is very professional and answered all my questions and got rid of all my concerns. I would recommend everyone to come here and see him! More