Everett Chevrolet GMC of Morganton

Everett Chevrolet Buick GMC of Morganton The Hickory office is adequate, but its collision and body shop repair center is subpar. In contrast, the Morganton location is exceptional. I primarily interact office is adequate, but its collision and body shop repair center is subpar. In contrast, the Morganton location is exceptional. I primarily interact with Alex in the service department, and he is outstanding. He is always busy because he is the best and consistently delivers excellent results. For instance, when I dropped off my car this morning, he called me in advance to ensure I would have a loaner vehicle if mine was not ready by evening. He is truly impressive. The service manager is excellent as well—I forget his name, but he is always present and attentive to customers. Without this service department, I likely would not remain with this dealership. Do not get me wrong: Neil, the sales associate with whom I have handled my past two car purchases, is fantastic. However, post-sale, it is the maintenance and service teams I deal with most. The maintenance department is very friendly. The staff who schedule appointments over the phone are always courteous and polite. Even when I do not work with Alex—which is rare—the other service personnel step up, remaining kind, polite, and helpful. I cannot say enough good things about them. This dealership earns five stars for service and maintenance. More

Went in to the dealership to see what our options about turning in the leased vehicle and maybe buying it. The finace department gave us a very low ball value of what the vehicle was really worth. I showed turning in the leased vehicle and maybe buying it. The finace department gave us a very low ball value of what the vehicle was really worth. I showed proof of what it was worth, but was just told an excuse. When the vehicle was leased we were charged a doc fee of 599.00. When going to purchase the vehilce Everett had another doc fee of 699.00. So they double dip on doc fees which are ridiculously high.I understand a business needs to make money but i feel they are ripping you off. I would avoid this dealership and go to Jim Cook Chevy GMC in Marion. They are family owned and operated and there doc fees are lower. Just to be clear a Dealer in North Carolina DOES NOT HAVE TO CHARGE A DOC FEE. Do your homework BEFORE buying any vehicle. More

I purchased a new Buick . Cory Roberts did everything he could to help me. Would recommend to family and friends to buy their vehicles from the Everett dealership in Morganton Cory Roberts did everything he could to help me. Would recommend to family and friends to buy their vehicles from the Everett dealership in Morganton and to ask for Cory Roberts More

I have done business with Everett for many years. I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1 I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1500 Sierra Denali 2019 model and I get many compliments. I bought a 2017 Yukon Denali as our family car. More

I brought my truck in for its first service and a wash just the outside or what the servicemen said I needed. I ask was there a charge they didn’t know so I ask for them to check and call me if there was just the outside or what the servicemen said I needed. I ask was there a charge they didn’t know so I ask for them to check and call me if there was and I would tell them yes or no. I also shared the fact that the truck was not cleaned when I picked up the truck from purchase. Don’t mind paying for service as long as I know how much ahead of time. Left the truck 8:30 Thursday morning and to return late that afternoon. Well I came up your drive at a little after five and much to my total surprise the truck was still as I had left it, and believe me it was a surprise. I could not believe I had been just blown off, and yes the engine service was performed, I think I wondered that now, and they were to rotate the tires as well, I can assure you the techs can not move all four tires and not disturbed any dirt. The service men I spoke to when I went in to get the keys and yes all I wanted was to leave your establishment, Much faster than I arrived, I really thought Everett was a different place, one that new what a new customer was worth to a business and how to keep them coming back. I wanted to let you know not to gain anything but maybe help for the next person that walks through your doors! Good luck as I know handling employees is a full time job! More

Coby, our salesman, was wonderful. Our main complaint: We made an appointment to see the car we were interested in and had seen in an email from the dealership (We live in Greenville, Our main complaint: We made an appointment to see the car we were interested in and had seen in an email from the dealership (We live in Greenville, S.C. ~ 2 hours & 15 minutes away). The morning of our visit, we received a call from the dealership in Morganton, NC confirming our appointment time. When we arrived, however, we found the car was NOT there and had been driven that morning to their Everett dealership in HICKORY, NC with no notification to us before we arrived. After several calls by the staff, we were driven to the Hickory dealership then had to drive Back to the Morganton dealership to complete our purchase. Again, Coby was Very helpful, as were others at the Morganton Dealership. I was a bit put-off by having to pay a $599.00 "Proc/Doc Fee" which was just a dealership profit fee according to a salesperson and could not be removed. Also, even though we paid with actual cash, we did not receive the Title until 13 days later. They did, however, wash the vehicle and filled the gas tank for us. None-the-less, we were overall pleased and would use this dealership again in the future. More

Spent 30k on a 3 year old Ford expedition. First day I heard humming so brought it to my mechanic. I was surprised when he told me it needed a new rear end due to water getting inside and overheating. B heard humming so brought it to my mechanic. I was surprised when he told me it needed a new rear end due to water getting inside and overheating. Brought it back to everett. The next day they said it was fixed. All they did was change the fluid. Still humming. Still bad. So after arguing with them and driving then in the truck they say that NOW they can hear it, and would look at it. Next day they call and tell me it needs a rear end. OK. They say they will pay half. Was not happy at all. They agreed to pay 3/4. Ok. Still not happy but It hurts alot less. Waiting 2 weeks for rear end to arrive, I dropped off the truck, 2 days later they are done. When I pick it up, drive home, look underneath.. I see my old rear end Still under the truck. After agreeing to replace it, they decided to rebuild it instead and charged me the same price I was told for the full rear end replacement. Can't trust this dealership. Buy elsewhere More

I have called 3 times asking for an odometer certification for my Chrysler 300 so I can cancel the service contract. I'm still waiting. certification for my Chrysler 300 so I can cancel the service contract. I'm still waiting. More