Everett Chevrolet Buick GMC of Morganton The Hickory office is adequate, but its collision and body shop repair center is subpar. In contrast, the Morganton location is exceptional. I primarily interact with Alex in the service department, and he is outstanding. He is always busy because he is the best and consistently delivers excellent results. For instance, when I dropped off my car this morning, he called me in advance to ensure I would have a loaner vehicle if mine was not ready by evening. He is truly impressive. The service manager is excellent as well—I forget his name, but he is always present and attentive to customers. Without this service department, I likely would not remain with this dealership. Do not get me wrong: Neil, the sales associate with whom I have handled my past two car purchases, is fantastic. However, post-sale, it is the maintenance and service teams I deal with most. The maintenance department is very friendly. The staff who schedule appointments over the phone are always courteous and polite. Even when I do not work with Alex—which is rare—the other service personnel step up, remaining kind, polite, and helpful. I cannot say enough good things about them. This dealership earns five stars for service and maintenance.

I purchased a new Buick . Cory Roberts did everything he could to help me. Would recommend to family and friends to buy their vehicles from the Everett dealership in Morganton and to ask for Cory Roberts

I have done business with Everett for many years. I have all maintenance performed at the dealership. I have bought many used and new cars an I feel like I always get a decent deal. I just bought a 1500 Sierra Denali 2019 model and I get many compliments. I bought a 2017 Yukon Denali as our family car.

Coby, our salesman, was wonderful. Our main complaint: We made an appointment to see the car we were interested in and had seen in an email from the dealership (We live in Greenville, S.C. ~ 2 hours & 15 minutes away). The morning of our visit, we received a call from the dealership in Morganton, NC confirming our appointment time. When we arrived, however, we found the car was NOT there and had been driven that morning to their Everett dealership in HICKORY, NC with no notification to us before we arrived. After several calls by the staff, we were driven to the Hickory dealership then had to drive Back to the Morganton dealership to complete our purchase. Again, Coby was Very helpful, as were others at the Morganton Dealership. I was a bit put-off by having to pay a $599.00 "Proc/Doc Fee" which was just a dealership profit fee according to a salesperson and could not be removed. Also, even though we paid with actual cash, we did not receive the Title until 13 days later. They did, however, wash the vehicle and filled the gas tank for us. None-the-less, we were overall pleased and would use this dealership again in the future.

I have called 3 times asking for an odometer certification for my Chrysler 300 so I can cancel the service contract. I'm still waiting.

Amazing service from great people! I was recently deployed and turned in my Hyundai lease before departing. While gone I decided to purchase a slightly used Sonata Limited 2.0T. I did a ton of online research and had previously sold cars for 4 years so I know what to expect. I live in Florida and upon returning from overseas traveled 488 miles just to do business with Morganton and the great employees there. Not one gimicky sales tactic was used and they were very upfront. I negotiated the deal via email and upon reaching an agreement they held the vehicle for several days with just a deposit. That’s a great sign of a trusting dealer looking to take care of their customers. The used vehicle was listed on the low end of KBB and Edmunds pricing to begin with. I negotiated a little but I knew (based on my research) from get go they’d priced it well and didn’t have much room to play. I originally worked with Neil but he fell ill and was unable to be at work the day of my deal so he recommended Kevin help me finish everything and I have to say it was a great recommendation.I brought my own financing but due to their great relationships with lenders they were able to beat my already great credit union rate by nearly a whole point! All in all saving me a few hundred more over the life of my loan. I was in a rush as I had to drive back to Florida after the deal and I forgot the books and spare Key. Kevin has been in contact with me and is going to mail them to me. Most “salesman” ghost customers after the sale as their business is completed but not Kevin, Neil, and Philip. Don’t be afraid to ask for Kevin or Neil to help with your sales needs. They’re great guys making a living helping customers meet their vehicle needs and building relationships. Don’t fear the business office here either. Philip was honest about available protections for my vehicle and didn’t try to rip me off like some business managers in the car industry. He showed me value adding products at reasonable costs ultimately saving me more money! I’m not a Chevy guy at all but if I were in the market for a new truck I’d seriously consider Chevy based upon the people they employ at Morganton!