Essential Ford of Stuart

Great service Justin provided service that was prompt courteous and professional. He understood our problem diagnosed it and kept us informed throughout the proces Justin provided service that was prompt courteous and professional. He understood our problem diagnosed it and kept us informed throughout the process. Recommend advantage Ford service and Dustin is a professional that represents Ford well. More

service excellent service and friendly. Talked to a new customer and told her she was in good hands and she won't be ripped off or pressured to get work done. excellent service and friendly. Talked to a new customer and told her she was in good hands and she won't be ripped off or pressured to get work done. More

Great service I come in for service with 2 Ford's Dustin in service does a great job.And every body who works there threats you with respect I come in for service with 2 Ford's Dustin in service does a great job.And every body who works there threats you with respect More

Excellent Service Brought my F-150 in for some Sync/radio control problems. Techs troubleshot the problem in less than an hour. Ordered parts and we were fixed in a few Brought my F-150 in for some Sync/radio control problems. Techs troubleshot the problem in less than an hour. Ordered parts and we were fixed in a few days. Dustin took care of me and have worked with him in the past. He takes pride in ownership of the vehicle and pride in his customer service. Thanks! Also needed a ride while I waited for the repair and they were happy to drop me off. More

overall it was rather disappointing! I arrived and no one came to my car, I had to go find someone to check in and I had an appointment. Then I sat for 50 minutes waiting to go to the Jen I arrived and no one came to my car, I had to go find someone to check in and I had an appointment. Then I sat for 50 minutes waiting to go to the Jensen mall. When I was approached about leaving the gentleman told me to go wait by the mailbox which I waited another 10 min. After getting in the car, we drove around the back and found out my car would be ready shortly so I went back in and sat down. When I got in the car the antenna was sitting in the cup holder so I had to find someone to put it back on. Then I found out when they cleaned my truck they took out my blue bucket and never put it back. Overall it was rather disappointing, considering I have had much better service prior to this one. More

Good morning Seems they are trying hard to give good service I see the difference from the past Talk to you about future service made plans was able to set dat Seems they are trying hard to give good service I see the difference from the past Talk to you about future service made plans was able to set date they got to back to me and emailed me my time and date very good service thank you More

car wash? I know this will seem petty but this is the second time in six months that I was told that my car had been washed following the service and it wasnt! I know this will seem petty but this is the second time in six months that I was told that my car had been washed following the service and it wasnt! I got home and realized that the same dust that had been on the car when I took it in was still there. I honestly dont mind if the car isnt washed. Just dont tell me that it was. More

UNDISCLOSED STRUCTURAL DAMAGE shame on Advantage Ford. I Paid $260 to have a 2013 Audi RS5 (vin# WUAC6AFRXDA902648 ) inspected when the car had undisclosed frame damage. BY LAW you must disclose structura I Paid $260 to have a 2013 Audi RS5 (vin# WUAC6AFRXDA902648 ) inspected when the car had undisclosed frame damage. BY LAW you must disclose structural damage on a vehicle. I spoke with Jevhanny & Corey about the car, corey confirm the car had no major damage and no mention of damage either structural or frame in the listing . I asked multiple time for a history report and it was never provided. I wasted money on a trashed car with bad body panels and frame damage and feel I way lied to. The car has structural damage listed on the carfax. Had I been told I would have not bothered with this car More

All went as explained before the work was started No one pushed any unneeded services and everyone was very helpful. Price was as promised and recall work was brought to my attention. Car was washed No one pushed any unneeded services and everyone was very helpful. Price was as promised and recall work was brought to my attention. Car was washed and cleaned More

Deal okay, but took a long time Sales staff friendly and helpful. Plenty of inventory to choose from. Worked out a deal in a reasonable fashion. The notable negative was that the ent Sales staff friendly and helpful. Plenty of inventory to choose from. Worked out a deal in a reasonable fashion. The notable negative was that the entire experience took over 5 hours which was painful. Others in showroom were having same experience (6 hr in one case). Took over a hour just to get truck washed before delivery. Sales people went back to try to push car washer to do his job. Further delays waiting to complete paperwork. In summary, sales staff very good, but really need to work on the rest of the process. 5 hr too long. More