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Ertle Subaru

Stroudsburg, PA

4.7
2,561 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,561 Reviews of Ertle Subaru

March 22, 2024

Service was tremendous including how successful Nicolas was in handling everything. Was so pleased with the experience! More

by zy25303540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Mar 22, 2024 -

Ertle Subaru responded

We're so glad to know you had a tremendous experience with Nicolas and our team at Ertle Subaru! Your satisfaction is important to us, thank you for the review.

March 02, 2024

Best place to take your vehicle for service . Tim and Nick are the best in the business. The service at Ertle Subaru is the best around. Thank you Tim and Nick. More

by Chilly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kelly, Nick Gouny
Mar 04, 2024 -

Ertle Subaru responded

We're delighted to know that Tim and Nick provided top-notch service at Ertle Subaru. We appreciate your kind words!

March 01, 2024

They are always ready to give a loaner if service is going to be several always. Staff is always pleasant More

by Carmengaston54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Mar 01, 2024 -

Ertle Subaru responded

We're glad to know that our loaner service and friendly staff at Ertle Subaru have been helpful for you. Thanks so much for the positive feedback!

February 20, 2024

They have a great team at Ertle Subaru. Getting a vehicle serviced is not a dreadful event. You can make an appointment and wait for the work to be performed. I was happy with my experience More

by SIMONJRKOENIG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Alia Irizarry, Vincent Ashley, Nick Gouny
Feb 21, 2024 -

Ertle Subaru responded

Simon, we're glad to know that your service experience at Ertle Subaru was a positive one! We strive to make vehicle maintenance as convenient and stress-free as possible. Thanks for the review!

February 16, 2024

Ertle Subaru has made our experience pleasant every time. When we do not reserve a loaner, they provide us with snacks while we wait and have given the children balloons. We've always been able to reserve a More

by janieapples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Ashley
Feb 16, 2024 -

Ertle Subaru responded

Janieapples, we're delighted to know that you and your family have had pleasant experiences at Ertle Subaru. It's great to see Vincent has been a helpful advisor for you! Thanks for choosing us and sharing this review.

February 11, 2024

They are about the money. They failed my car on inspection regarding daylight running lights modification. Called them fog lights and tried to charge me $664.00 to rewire More

by Carlosceedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Ashley
Feb 22, 2024 -

Ertle Subaru responded

Carlos, I'm sorry to read about your experience with the inspection. It's important that we provide clear and accurate information regarding any necessary repairs or modifications. If you're open to discussing this further, please reach out so we can better understand what happened here and work towards a resolution together. Thank you, Tim Kelly - Service Manager - 570-213-4050

Feb 22, 2024 -

Carlosceedog responded

That ship has sailed. you had the opportunity to discuss it with me while i was there with the concerns i sent vincent. What surprises me is that it was inspected the following day at another inspection facility without having to rewire my Day running lights. Then you had the Audacity to tell my nephew to tell me to take the review down. Unethical and unprofessional to say the least. I will never take my vehicles to get serviced there again. I will drive or get towed to CIOCCA.

Feb 22, 2024 -

Ertle Subaru responded

I'm very sorry we were unable to resolve this issue to your satisfaction but appreciate the feedback as it helps us improve in the future.

February 10, 2024

I am greatly satisfy with their prompt and efficient service. They access your car once arriving and take care of the maintenance and anything that may be a problem further down the road with the custom More

by NOVASCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Lauren Bradford, Jen Joyce, Tim Hammond, Ashley Bierbaum, Ashley Ortiz, Nick Graver, Alia Irizarry, Vincent Ashley, Nick Gouny
Feb 12, 2024 -

Ertle Subaru responded

We're so glad to know you had a satisfying experience with our team at Ertle Subaru! We always aim for prompt and efficient service, keeping your vehicle's future in mind. Thanks for the review and we look forward to serving you again!

February 09, 2024

We were treated extremely well. I give Jason 5 stares. He was very professional and accommodateing. More

by rosegardene1949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Jon Richardson, Jason Cullen, Winston Little
Feb 09, 2024 -

Ertle Subaru responded

Thank you for the review! We hope to see you again at Ertle Subaru!

February 08, 2024

Brought in car for 102K maintenance and State Inspection. Although we were expecting to wait for the vehicle at the dealership, we were told that the car service could take a while. In that moment, Ertle off More

by venicedreamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Feb 09, 2024 -

Ertle Subaru responded

It's great to know that Kathy and the rest of our team at Ertle Subaru were able to provide you with a smooth service experience. We appreciate your patience during the process and look forward to assisting you in future!

February 06, 2024

Great customer service and knowledgeable staff. Services delivered promptly and on schedule. Will come again. More

by ikrop
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Joseph Alicea, Vincent Ashley
Feb 06, 2024 -

Ertle Subaru responded

We're glad to know you had a positive experience with our team at Ertle Subaru! We appreciate your feedback and look forward to seeing you again. Safe travels until then!

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