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Ertle Subaru

Stroudsburg, PA

4.7
2,562 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,562 Reviews of Ertle Subaru

December 11, 2023

Service was great I showed up explained some specific issues I was noticing as well and it appeared to have all been taken care of. More

by johnnyzhang15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Lobel - 5 Stars., Meghan Ertle
Dec 11, 2023 -

Ertle Subaru responded

Johnny, we're glad to know that our team at Ertle Subaru was able to address all your concerns. Thanks for trusting us with your vehicle's maintenance needs!

December 11, 2023

The service is top notch and they wash your car. It is worth driving over from NJ for service. More

by stockrstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Dec 11, 2023 -

Ertle Subaru responded

We are so happy that our Ertle Subaru team earned your five stars. Thanks for making the trip to work with us!

December 11, 2023

Quality work performed without hassle and on time. Everything was as promised. The car was clean and ready for use. More

by donnatinsley02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Dec 11, 2023 -

Ertle Subaru responded

Donna, we're glad to know that you had a hassle-free experience at Ertle Subaru and everything was up to your expectations. Thanks for sharing this positive feedback!

December 11, 2023

Dealing with such great people who cares and takes customer service with integrity is hard to find. Thank you! More

by RICKY.SAMAROO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ortiz, Nick Gouny
Dec 11, 2023 -

Ertle Subaru responded

Ricky, we're so glad to know you had a positive experience with our team at Ertle Subaru. We truly value customer service and integrity! Thanks for your kind words.

December 11, 2023

We have been purchasing our Subaru from this dealer for the past 15 years. In the past 2 years we have bought 6 vehicles. Both for my wife and I and for our children. I would recommend them to anybody. I h More

by aristaino19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Kathy Aimer, Jim Ertle, Joseph Alicea, Ashley Ortiz, Jason Cullen, Nick Graver, Stefanie Asaro, Winston Little
Dec 11, 2023 -

Ertle Subaru responded

We're so grateful for your loyalty to Ertle Subaru over the past 15 years! It's wonderful to know that our team has consistently provided you with pressure-free and personalized service. We look forward to continuing this tradition of excellence in all future interactions. Safe travels in those new Subarus!

December 10, 2023

very courteous. was enjoying the throw back priced oil change, now had to pay the real price More

by maldrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Dec 13, 2023 -

Ertle Subaru responded

Thank you for leaving Ertle Subaru a five-star review! We apologize for any confusion with our pricing and are here to take your call if you have any further questions. Safe travels!

December 09, 2023

Very professional, knowledgeable, and helpful . I wouldn't take my vehicle any where else for maintenance. More

by johnjcarbone0350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Dec 11, 2023 -

Ertle Subaru responded

We're so glad to know you trust our team at Ertle Subaru with your vehicle's maintenance. Thank you for the positive feedback on our professionalism and knowledge!

December 09, 2023

Very friendly, professional and willing to work with you keep the repair costs down while maintaining the safety of your vehicle. More

by Big Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Nick Gouny
Dec 11, 2023 -

Ertle Subaru responded

We're glad to know you had a positive experience with our team at Ertle Subaru. Keeping your vehicle both cost-effective and safely maintained is always our goal! Thanks for the review!

December 08, 2023

Vincent clarified how long the service would take and helped set up loaner car for us. More

by dondell59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Winston Little
Dec 11, 2023 -

Ertle Subaru responded

Thank you for choosing Ertle Subaru for your service needs and leaving us a five-star review! We are thrilled that Vincent was helpful and provided an accurate estimate of how long our services would take. See you next time!

December 07, 2023

The person who was in charge of my service was arrogant and somewhat rude. The man texted me "I am a busy man", when asking if he sent an invoice over to my warranty claim. More

by adcolon2199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bailey
Dec 09, 2023 -

Ertle Subaru responded

I'm sorry to hear about your experience. We strive for professionalism and respect in all our interactions, so it's disappointing to learn we didn't meet those expectations this time around. I'd like the opportunity to address this issue directly - please reach out at your earliest convenience. Thank you, Tim Kelly - Service Manager - 570-213-4050

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