Envision Ford of Oxnard - Service Center

We had a 10,000 mile maintenance appointment estimated at 1.5-2 hours. We drove 50 miles rt to get there. Not ready when we returned from walking our dogs 2 hrs later. Service writer didn’t remember who we w 1.5-2 hours. We drove 50 miles rt to get there. Not ready when we returned from walking our dogs 2 hrs later. Service writer didn’t remember who we were; we’d checked in with him. We asked for our iPad from our truck and knew we were in trouble when he drove the car up so we could get it. He had not told us that they had not yet even started on it after two hours. He suggested we might have another two hour wait. We left. We will never go to that dealership again. And we bought the truck there! More

I called Vista Ford Lincoln Oxnard, Service Department after receiving a letter from The NHTSA to call and make an appointment without delay to schedule my airbag safety recall repair. The service represe after receiving a letter from The NHTSA to call and make an appointment without delay to schedule my airbag safety recall repair. The service representative scheduled me to bring my SUV 2 weeks later. A day before my appointment, I called again to confirm my appointment. On the day of my appointment, I checked in my SUV for the repair. An hour later, I was notified by the service advisor that they did not have the part required to fix the safety repair. I ended up taking a half-day off work and burning 4 gallons of gas. It was an extremely frustrating experience. It makes me wonder if there is an engaged Service Department management team ensuring a better customer service experience. More

Tim Benner & Service Manager Cliff are amazing! I received excellent service and best of all was the communication throughout the entire process! Thanks again for a job well done! Jon and I will b I received excellent service and best of all was the communication throughout the entire process! Thanks again for a job well done! Jon and I will be back! More