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Envision Ford of Oxnard - Service Center
Oxnard, CA
575 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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575 Reviews of Envision Ford of Oxnard - Service Center
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August 08, 2023
Taken care of with a minimum time to get my truck in the door. All the work was done on time with no hassle and my service writer could not have been better. Made me feel like I was at my home dealer. door. All the work was done on time with no hassle and my service writer could not have been better. Made me feel like I was at my home dealer. More
by LeeP
Employees Worked With
Grant Lee
August 08, 2023
Johnny was great. Very professional and the service was prompt and completed when he said it would be. I will say, however, that trying to set up the appointment with Very professional and the service was prompt and completed when he said it would be. I will say, however, that trying to set up the appointment with the service department the previous day was very difficult and frustrating. Could not get someone to answer the telephone. More
by clmnov19
Employees Worked With
Johnny
August 07, 2023
I went here for a service appointment which I thought my warranty would cover. It took them a week to diagnose the issue after only saying that it would take one-two days. Then, when I finally hear back abo warranty would cover. It took them a week to diagnose the issue after only saying that it would take one-two days. Then, when I finally hear back about what was wrong, he forgot that I had a warranty. This took an additional two days of figuring out if the warranty would cover it. Then, it took me 3 more weeks until I got my car back. In total, I was without a car for 5 weeks and they did nothing to help with that. No loaner vehicle/courtesy vehicle, no discount beyond the discount I was already getting for the diagnosis to take a week, and very minimal communication with my service advisor. Sometimes would take him days to respond or multiple messages. Every time I called, I would be sent to his voicemail box that was full. I also called to speak with a supervisor and left a message for them on two consecutive days and never heard back. Overall, a terrible experience and would not recommend to anyone looking for timely, affordable service. More
by dustti888
Employees Worked With
Tarek, John
August 07, 2023
Took my truck for a recall. Dropped off at 745am and was done at 10am. No charge. Waiting room for service is beautiful, multiple flat screen TVs, free coffee, sodas, water, fre Dropped off at 745am and was done at 10am. No charge. Waiting room for service is beautiful, multiple flat screen TVs, free coffee, sodas, water, free snacks, very clean, spacious and comfortable. I worked in my laptop. Was nice. More
by jeremy
Employees Worked With
Tarek
August 06, 2023
Very easy access. I like the service area in that folks come to you & are prepared to assist. Omar was very helpful & nice to work with. I like the service area in that folks come to you & are prepared to assist. Omar was very helpful & nice to work with. More
by Steve
Employees Worked With
Omar
August 05, 2023
After a rough start with Service Department, the communication has significantly improved. Albert was attentive to the issues and arranged for a timely loaner and repair using their valet pickup an communication has significantly improved. Albert was attentive to the issues and arranged for a timely loaner and repair using their valet pickup and return service. Much appreciated and thank you for the car wash!! More
by May Theodorou
Employees Worked With
Albert, and Service Mgr and Asst. Serv. Mgr.
August 04, 2023
Service advisor Johnny helped me at my oil change appointment. He answered all my questions and made sure everything was taken care of while I waited. Check out was as easy. Johnny is great to work w appointment. He answered all my questions and made sure everything was taken care of while I waited. Check out was as easy. Johnny is great to work with. More
by Vandpball
Employees Worked With
Johnny Gabriel
