Advantage Ford Lincoln - Service Center
Duarte, CA
352 Reviews of Advantage Ford Lincoln - Service Center
No communication. Upset=No service. On Thursday morning I dropped off my 2015 Ford Edge with 31,000 miles on the odometer. During my drive to work on the hwy a piece of trim blew off of On Thursday morning I dropped off my 2015 Ford Edge with 31,000 miles on the odometer. During my drive to work on the hwy a piece of trim blew off of the roof. I asked to have it inspected. I was not informed by the service advisor until 1pm the next day that they would not warranty the trim item because I did not retrieve the piece to show Ford. Jesus (service writer) offered to replace the piece if I paid the $250.00 labor charge. Total around $550.00. When I dropped off the truck on Thursday I requested four items: 1. Check missing trim piece. 2. Check tire pressure sensor fault right rear tire 3. Check rear view camera fault. 4. Alignment The service advisor never communicated any problems with the progress of the other work requested; at no time was I informed the services would not be completed. . I did talk to the service manager Frank about the refusal to replace the trim piece. Frank seemed very annoyed to have talk to me about the issue and had me explain to him what the service writer already relayed. Frank informed me Ford would not replace the trim piece with out the old piece; it was up to me to contact customer service on my own time and refused to go any further. I was upset to say the least. When I went to pick up the vehicle nothing was completed, pressure sensor, camera or alignment. Basically it sat in service from 7:30 am Thursday until 4pm Friday. Service manager refused to talk to me. Dealership owner and general manager left early even though he said he would be there when I picked up the vehicle. Good luck More
EXCEPTIONAL DEALER SERVICE! YOU GOTTA TRY IT TO BELIEVE IT! This is the last Ford dealer that you'll want to service your vehicle. Adjacent to the 210 and 605 freeways, their regular customers know how well th This is the last Ford dealer that you'll want to service your vehicle. Adjacent to the 210 and 605 freeways, their regular customers know how well they will be taking care of your vehicle. Recipient of the prestigious President's Award for numerous years, they are the best kept secret on this side of town. They are extremely friendly and professional. I drive 2 hours round trip just to service my 2010 Mustang GT. I have nothing but praise for them. Their prices are extremely reasonable. I only wish that the other Ford dealers were like them! Check out their great service specials on their website. More