Envision Ford of Duarte

Atrocious customer service all-around at this location. I called in once to check on a vehicle. The sales rep Jose called me 6 times to follow up but when I call back to get more information he's impossibl I called in once to check on a vehicle. The sales rep Jose called me 6 times to follow up but when I call back to get more information he's impossible to get ahold of. Him and Yanni the sales manager give conflicting information and were extremely incompetent. One day they tell me I'm approved and the next day they retracted a the financing approval from Ford and refused to give me a reason. I had to call 9 times in a single day to get anyone to call me back and the GM David Zarabi refused to show the basic courtesy of addressing my issues. Really horrible business acumen all around at this dealership. Save yourself the hassle and take your business elsewhere. More

very good service and always treated with respect. words will never be able to explain the incredible words will never be able to explain the incredible More

Doing business with familiar faces is always a pleasure. I know you guys have changed personnel but my continued experience and interaction with Marco from the service department continues to exceed expecta I know you guys have changed personnel but my continued experience and interaction with Marco from the service department continues to exceed expectations More

Service department is hard to get a hold of by phone but once you get a hold of and get an appointment the techs are very thorough with processing your vehicle through service needed. once you get a hold of and get an appointment the techs are very thorough with processing your vehicle through service needed. More

Marco is a super helpful service representative. Nothing but praise for him. However, they had our vehicle for over 2 weeks to repair 2 different recalls and an oil leak they found on the inspection Nothing but praise for him. However, they had our vehicle for over 2 weeks to repair 2 different recalls and an oil leak they found on the inspection. I can't help but think that it took longer for our vehicle to get done because repairs were covered under our warranty. Also, this dealership does not provide loaner vehicles which created a massive inconveinance for us. We were offered a rental a week into the process, but that seems crazy for us to pay for a rental car because of an incredibly slow repair time. I also have several friends who have had similar experiences like ours. More

I like bringing my Ford car to Envision Ford however this last experience was not as good as the past. I felt the service price was rather high compared to what I have paid for the same or more in the past. last experience was not as good as the past. I felt the service price was rather high compared to what I have paid for the same or more in the past. The second thing that occurred was that my car was ready rather quickly which was fantastic. However, I was told it was done but just needed to be washed. After half an hour I checked and was told my car still needed to be washed but it would be soon. After another half hour it finally was washed. During this time, I saw other customers who arrived after I did leaving with washed cars. I am not sure how that happens unless my car was missed somehow. I was happy when my car was done quickly since I was the first car in line that day but having to wait for an hour to get it washed definitely did not make me feel good about the experience. I'm sure something went wrong that morning since I saw others arriving and leaving with washed cars after I was told mine was done. More

The service department (especially Polo) are very friendly and helpful. The service needed was explained clearly. friendly and helpful. The service needed was explained clearly. More

Polo is the reason I keep going back to Envision. He works hard and makes sure you are informed of the status of your vehicle. He works hard and makes sure you are informed of the status of your vehicle. More

Always great service! The service department always greet you in a friendly and professional manner. The service department always greet you in a friendly and professional manner. More

Unfortunately my visit to the service department was not a happy one, looking to remedy a broken windshield, but I was able to come in get my windshield ordered, my service advisor Leopoldo was super attent a happy one, looking to remedy a broken windshield, but I was able to come in get my windshield ordered, my service advisor Leopoldo was super attentive and offered options to best fit my budget. After getting my quote I was able to order my windshield come in the following day and my truck was fixed and back on the road within 24 hours. Envision Ford made a crummy situation so much better by offering a quick and easy solution to my problem and getting me back in the road in no time with minimal impact to my wallet! More