Envision Ford of Duarte

Polo does a great job but it appears the dealership is understaffed. I tried to call 5 times to set an appointment but never got someone to answer or call back. Why are the service reps taking payment understaffed. I tried to call 5 times to set an appointment but never got someone to answer or call back. Why are the service reps taking payments that should be done by a customer service person. More

I feel confident that my car is in good hands every time I bring it in for service. I bring it in for service. More

Overall not bad , but had to wait too long in service line even with a appointment line even with a appointment More

Out Standing service and good communication and got my car back in a responsible time. car back in a responsible time. More

Since the change of ownership customer service has declined. Long waits and telephone not picked up is the norm. declined. Long waits and telephone not picked up is the norm. More

Short wait time. Covered all the bases. Payment and release process was smooth and simple Covered all the bases. Payment and release process was smooth and simple More

The regular service price is too expensive, there's no special offers, for a regular oil change some dealerships offers it for $99.00 but with this dealership it will cost you almost $300 special offers, for a regular oil change some dealerships offers it for $99.00 but with this dealership it will cost you almost $300 More

Polo has always been great in taking my calls and making sure to set up an appointment for service of all our cars past and present. Always has a smile on his face just a great guy sure to set up an appointment for service of all our cars past and present. Always has a smile on his face just a great guy More

Their personnel are mostly friendly, but they are unprofessional, unhelpful, and would rather save face than be honest. Their unprofessionalism has nothing to do with their demeanor and everything to unprofessional, unhelpful, and would rather save face than be honest. Their unprofessionalism has nothing to do with their demeanor and everything to do with their work ethic and the customer environment they produce. We scheduled an appointment on a Saturday and we were told the first available would be that Wednesday. We attempted to call Tuesday to confirm our appointment; however there was no answer despite multiple calls. When you arrive to the service center in person you’ll see why. The service center personnel literally ignore the phones. It prompted one customer to tell a service center representative no wonder I couldn’t get you guys on the phone. With the service center representative providing some half cocked excuse. Once you get seen by a service center representative you’ll be told you don’t actually have an appointment because the person that you were lucky enough to get on the phone didn’t put it in the system. However, they’ll be nice enough to take your vehicle in making it seem like they are doing you a favor. Don’t let it confuse you though they’re just covering for their mistake. The service center representative handling your vehicle will call you two days after you dropped off the vehicle to tell you they’ve been troubleshooting your vehicle and should have an answer for you the next day. However, when you call the following day it will turn out it’s the individuals day off and the best part is no one has actually done anything except move your vehicle from the drop off point. When you call again to request your vehicle back you’ll be greeted by the woman that handles the phone directory. The woman that manages the phone directory will leave you on hold so long, you’ll decide to Uber to the dealership and still be on hold. The best part is when you arrive at the dealership you’ll see her walking out for her lunch break while you’re still on hold.. classic. If you have a choice don’t choose this dealership/service center. More

placed my order, and they delivered. Other dealerships wouldn't bother. Overall, EXCELLENT Experience! Thank you Jose. Other dealerships wouldn't bother. Overall, EXCELLENT Experience! Thank you Jose. More