Envision Ford of Duarte

Polo always does an amazing job keeping me informed on my vehicle while in service. That’s why I choose him as my advisor and have for many, many years. I am a loyal customer because of him! vehicle while in service. That’s why I choose him as my advisor and have for many, many years. I am a loyal customer because of him! More

Went in for The Works oil change. Edgar got me in quickly. Had a Lyft take me home. Edgar called me about 3 hours later, letting me know my car was ready and sent over another Lyft. T Edgar got me in quickly. Had a Lyft take me home. Edgar called me about 3 hours later, letting me know my car was ready and sent over another Lyft. The entire was fast and easy. I've taken my cars to this dealer for years and will continue to do so if the service continues to be great! More

Polo was excellent and provided me with excellent Customer Service. The only thing I would comment is that you need to pay more attention to your workers, they give excellent work, but they seemed o Customer Service. The only thing I would comment is that you need to pay more attention to your workers, they give excellent work, but they seemed over worked yesterday. Please make sure that you maintain your great workers, like Polo!!! Don't loose the fact that you have some excellent workers!!! More

Worse experience I have ever received. Lack of communication and not all serviced that was requested was done. Feel like I need to find a new location to take vehicle in order to complete Lack of communication and not all serviced that was requested was done. Feel like I need to find a new location to take vehicle in order to complete service due to wait time at this dealership. No one answers the phone when you try to reach out for status and rude employees at the cash register area where you used to pick up and pay for service. I don't see myself going back anytime soon. More

The service department is excellent at Envision Ford. Marco and Polo do an excellent job of managing the service deparyment. Marco and Polo do an excellent job of managing the service deparyment. More

Placed a premium on the vehicle because it was popular. This not a good look for your dealership This not a good look for your dealership More

Polo does a great job but it appears the dealership is understaffed. I tried to call 5 times to set an appointment but never got someone to answer or call back. Why are the service reps taking payment understaffed. I tried to call 5 times to set an appointment but never got someone to answer or call back. Why are the service reps taking payments that should be done by a customer service person. More

I feel confident that my car is in good hands every time I bring it in for service. I bring it in for service. More

Overall not bad , but had to wait too long in service line even with a appointment line even with a appointment More

Out Standing service and good communication and got my car back in a responsible time. car back in a responsible time. More