Envision Ford of Duarte

Except for the crowded space due to closure of the Lincoln service center, the experience was pleasant. Unfortunately, the results were not. Lincoln service center, the experience was pleasant. Unfortunately, the results were not. More

Brought my car in Thursday I had to call to find out what is happening with my car a week later stated also i needed a battery per my request which I didn’t request!! Service tech said he’d balance and rota is happening with my car a week later stated also i needed a battery per my request which I didn’t request!! Service tech said he’d balance and rotate my tires!! VERY VERY POOR CUSTOMER SERVICE!! More

Carlos was great! He and I talked extensively by phone about the car model I wanted and a fair price (he knew I didn't want any extras, etc.). He kept me in mind and c He and I talked extensively by phone about the car model I wanted and a fair price (he knew I didn't want any extras, etc.). He kept me in mind and called me up when the right car popped up, and I snapped it up. The only thing I didn't like from Duarte was the pressure from the financing dept. to buy extended warranties (which I didn't do). But I suspect every dealership does that. Other than that, I enjoyed working with everyone else at Duarte. More

I gave this dealer several chances to improve their customer service but they dropped the ball every time. I want to start by saying my service advisor Polo tried his hardest to provide the best servic customer service but they dropped the ball every time. I want to start by saying my service advisor Polo tried his hardest to provide the best service. Unfortunately they are clearly understaffed and management is clearly not helping. I constantly stated do not wash my vehicle as it is ceramic coated and most dealer car washes are not the best for the paint. Sure enough my car pulls up and I can see they used a dirty rag to dry it and its covered in hard water spots. The hard top to my vehicle is showing signs of stress cracks ,which look similar to TSBs related to the hard top, and my service advisor communicates to me that he need to get a rep from Ford approve it. I have contacted the service advisor a few times over several months and he still has no answer, not his fault though. I finally confronted the service manger about it after several months and he simply says its been declined nonchalantly. A simple oil change turned into a huge fiasco. The tech spilled oil all over the engine bay and hood and then decided to jump in the vehicle while apparently covered in oil. The service manager tried to make it right by offering to clean it but the detailers ended up staining and damaging the plastic trims. Finally the dealer calls me to inform me of an open recall and to schedule an appointment. I show up the day of and few hours later I get a call stating that they require a special tool to fix the recall. Ever since the dealer ship changed ownerships its been nothing but terrible customer service. I will not be bringing my vehicle back to this dealer nor purchasing another vehicle from here while its under the Envision brand. More

Polo always does an amazing job keeping me informed on my vehicle while in service. That’s why I choose him as my advisor and have for many, many years. I am a loyal customer because of him! vehicle while in service. That’s why I choose him as my advisor and have for many, many years. I am a loyal customer because of him! More

Went in for The Works oil change. Edgar got me in quickly. Had a Lyft take me home. Edgar called me about 3 hours later, letting me know my car was ready and sent over another Lyft. T Edgar got me in quickly. Had a Lyft take me home. Edgar called me about 3 hours later, letting me know my car was ready and sent over another Lyft. The entire was fast and easy. I've taken my cars to this dealer for years and will continue to do so if the service continues to be great! More

Polo was excellent and provided me with excellent Customer Service. The only thing I would comment is that you need to pay more attention to your workers, they give excellent work, but they seemed o Customer Service. The only thing I would comment is that you need to pay more attention to your workers, they give excellent work, but they seemed over worked yesterday. Please make sure that you maintain your great workers, like Polo!!! Don't loose the fact that you have some excellent workers!!! More

Worse experience I have ever received. Lack of communication and not all serviced that was requested was done. Feel like I need to find a new location to take vehicle in order to complete Lack of communication and not all serviced that was requested was done. Feel like I need to find a new location to take vehicle in order to complete service due to wait time at this dealership. No one answers the phone when you try to reach out for status and rude employees at the cash register area where you used to pick up and pay for service. I don't see myself going back anytime soon. More

The service department is excellent at Envision Ford. Marco and Polo do an excellent job of managing the service deparyment. Marco and Polo do an excellent job of managing the service deparyment. More

Placed a premium on the vehicle because it was popular. This not a good look for your dealership This not a good look for your dealership More