Envision Ford of Duarte

Polo took such good care of me! I usually work with Marco, but Polo is also amazing! I highly recommend either one of them when coming in for service. I usually work with Marco, but Polo is also amazing! I highly recommend either one of them when coming in for service. More

I using envision Ford off Duarte for many years. They are the best in south California, believe me I visited a lot off dealerships Service fantastic, lot off new inventory, staff very helpful! Zig They are the best in south California, believe me I visited a lot off dealerships Service fantastic, lot off new inventory, staff very helpful! Ziggy More

Easy. Great service. Very thorough. Polo is positive and lets you know what's going on through the whole process. Takes his time. Doesn't rush you or your Great service. Very thorough. Polo is positive and lets you know what's going on through the whole process. Takes his time. Doesn't rush you or your questions More

Excellent service - Proactive and I got a free ride home- Envision! This was my first visit since I bought my new car and I was super satisfied TONY ! He's the best home- Envision! This was my first visit since I bought my new car and I was super satisfied TONY ! He's the best More

Service department is always great. Straightforward when making the appointment, and are good about staying on point with what is requested. Straightforward when making the appointment, and are good about staying on point with what is requested. More

Service department is horrible, they are definitely not doing a satisfactory job and ensuring safety for its customers. Just got a tire patched and they over inflated the tire so much that when driving hom doing a satisfactory job and ensuring safety for its customers. Just got a tire patched and they over inflated the tire so much that when driving home the care veered to the left if I let go of the steering wheel all tires were wrong pressure. And they said just drive it it will adjust. Over inflated 13lbs of pressure More

Polo is always very helpful and professional. He gets everything done in a timely manner He gets everything done in a timely manner More

Marco is amazing! He makes the entire dreadful process of having your vehicle serviced, smooth. I prefer to have little to no stress or pressure when I take my vehicle He makes the entire dreadful process of having your vehicle serviced, smooth. I prefer to have little to no stress or pressure when I take my vehicle in. Marco is not pushy, very much appreciated, rather, he is informative and explains the suggestions made by the service tech. I can’t recommend enough, if you need to have your Ford serviced, reach out to Marco! The only reason I continue to go to go to Envision Ford is the professionalism and customer service that Marco continues to provide. He is truly an asset to Envision Ford. While my wife’s car was in for service my truck broke down. I asked Marco to give me a heads up of when the car would be finished because I needed time to catch the bus. Marco immediately replied to me and informed me that he was going to call a Lyft for me. I was concerned about the cost but Marco explained that the dealership provides Lyft services for customers that need it. Another act of customer service from Marco by informing me of the Lyft and for ensuring I had a ride to the dealership. More

We had an excellent experience overall. Made an appointment with Ryan over the phone Saturday. He had something come up and both he and Steve texted me to let me know of the change. I did a Made an appointment with Ryan over the phone Saturday. He had something come up and both he and Steve texted me to let me know of the change. I did a lot of research before going to the dealership. They had more Ranger Raptors on their lot than all the other area dealerships combined. Steve was very knowledgeable about the Raptor and answered all my questions. Manuel, Juan and Boris were all very helpful closing the deal. I love my new Ranger Raptor and I'm looking forward to taking it to the mountains soon. More

Marco is always kind, knowledgeable, and communicative. I appreciate that he was able to get my service taken care of quickly. I appreciate that he was able to get my service taken care of quickly. More