Envision Ford of Duarte

Marco was very helpful dealing with me and my car the only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come bac only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come back to Ford I have always like Ford service but now I'm not sure of the tactics More

Service Tech is terrific. His name is Marco and he really is great at keeping you informed of the work and when it will be completed. His name is Marco and he really is great at keeping you informed of the work and when it will be completed. More

Troubles from start to finish on our recent purchase. Been a long time customer of Advantage Ford, but the new Envision was not good. Been a long time customer of Advantage Ford, but the new Envision was not good. More

Friendly staff with a large selection of vehicles to choose from on the lot in all different trims from basic to premium to sport. choose from on the lot in all different trims from basic to premium to sport. More

Price for standard oil change skyrocket so this will heavily influence my decision to have that done again at this location. heavily influence my decision to have that done again at this location. More

Very easy and fast. All paperwork ready in advance. Drove away in less than an hour. All paperwork ready in advance. Drove away in less than an hour. More

This place did not rotate my tires just found out when I got home. Over priced paid over $1900.00. They also charge 3 percent for using credit card(horrible) got home. Over priced paid over $1900.00. They also charge 3 percent for using credit card(horrible) More

Everyone is nice. But service has gone downhill. $150 for an oil change and I couldn’t get a ride to the train station. $250 just to look at my tires to see why the But service has gone downhill. $150 for an oil change and I couldn’t get a ride to the train station. $250 just to look at my tires to see why the tire pressure light is on. Crazy. My wife and I have been going here for seven years. We will not be coming back. More

I tell them the problem but they charge me 250 dollars to diagnose it for them selves, then tell me it cost over a thousand dollars for the part(more if not all labor). Then on the invoice they charge me 240 diagnose it for them selves, then tell me it cost over a thousand dollars for the part(more if not all labor). Then on the invoice they charge me 240 dollars for a service they never did cause my truck doesn't have a filter on that model. If you throughly don't go through the invoice it would of cost me sooo much money. He credited my visa but on the invoice it shows I was charged for this part and labor, wow. He also said the invoice would explain in detail what is wrong and the original problem part needed for future but never received that. I am trying to work with you guys because my department goes through you but....damm SMH. Leaving there I don't know if anything was really done or could be trusted. More

Disappointed in how expensive service has become, that you now expect your service advisors to also close out the bills, and that now you are charging 3% for credit card payments that is not explained pri you now expect your service advisors to also close out the bills, and that now you are charging 3% for credit card payments that is not explained prior to getting the bill. Probably will be my last time coming to Envision as you have become all about the money. More