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Envision Ford of Duarte
Duarte, CA
804 Reviews
Welcome to Envision Ford Lincoln of Duarte, where your automotive dreams come to life! Our friendly team is dedicated to helping you find the perfect vehicle, whether it's a sleek Ford or a luxurious Lincoln. But we don't stop there-our top-notch service department is here to keep your car running smoothly for years to come. With a commitment to exceptional service and a passion for all things automotive, we make your experience enjoyable and hassle-free. Join our family today, and let's drive into a brighter future together!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Verified Customer
December 28, 2025
Extremely Disappointed – Would Give Zero Stars if Possible I contacted Envision Ford of Duarte to inquire about a specific model and color of a car. I was promptly reached out to by a salesperson na Possible I contacted Envision Ford of Duarte to inquire about a specific model and color of a car. I was promptly reached out to by a salesperson named Dero, who confirmed that the car I wanted was available and assured me they could get it from their Oxnard location. He collected my information and had me submit a finance application so they could check my credit and determine my approval. However, things took a strange turn when I was later contacted by someone named Al, who claimed to be the finance manager. He informed me that I was approved, but then proceeded to give me details about an entirely different car, different color and different added package. When I questioned this, he casually mentioned that the car I originally inquired about had been sold just 15 minutes prior. This feels like blatant bait-and-switch tactics. I understand that car dealerships can be tricky, but this level of dishonesty is beyond acceptable. When a customer is asking about a specific car, especially one with a high price tag and a markup, you'd think they would want to follow through with that exact request. Instead, I was presented with a completely different car, and the whole process felt like a scam. I would not recommend dealing with this dealership, and I certainly won’t be coming back. More
by R
Employees Worked With
Al, Dero
December 28, 2025
I had a great experience. Antonio it was very knowledgeable and helpful. I would recommend him two anyone. Antonio it was very knowledgeable and helpful. I would recommend him two anyone. More
by MOOREBROTHER1
Employees Worked With
Other Employees :
Andonio in service department.
December 28, 2025
Before having a routine oil Change I informed them of the car not accelerating well and engine noise. I also said the key fob needs to be replaced because the remote starter no longer works. After th the car not accelerating well and engine noise. I also said the key fob needs to be replaced because the remote starter no longer works. After the car was serviced, 2 days later, the key fob does not work. I tried starting the car by the push button and it turned over on the 2nd attempt. Also the car warning light and alarm went off saying high engine temperature. When I opened the hood I noticed the battery looked like it was corroded around the terminals and there was no coolant as it leaked out the bottom! I had the car towed to envision and wanted to know if they had noticed the battery when they did the oil change. There reply was in the tune of “oh, well that could have happened after the oil change”. Lastly, they were nice to not charge for a new battery but the engine sounds marginally better regarding the slow acceleration coupled with the engine sounding like it is over working. And they said on the second visit they would check that. Also, I noticed that there is a dent in the hood that is new! In summary the first visit was a lot of money and was semi prepared knowing the replacement of the fob was high cost and the oil change The second, I ended up paying a lot more than anticipated given some things seemed to be overlooked:from the first visit: corroded battery and the sluggish acceleration/engine noise and surprise, a dent in the hood. More
by SheMac3
December 27, 2025
Polo is awesome. Attends to my cars needs and communicate well. Easy same day appointment. Attends to my cars needs and communicate well. Easy same day appointment. More
by RAMI.WEHBE
