Envision Chrysler Dodge Jeep Ram West Covina

Brian has excellent service Fajad same think good people very good service I recommend to go there Thank you for the good attention people very good service I recommend to go there Thank you for the good attention More

I bought a vehicle. Asked that they use the lender I already pre-qualified with because I didn't want my credit ran multiple times by multiple lenders. They didn't liste Asked that they use the lender I already pre-qualified with because I didn't want my credit ran multiple times by multiple lenders. They didn't listen now my score is down 17 points. Then they said I was in luck and they were zeroing out the lease trade-in. There was a negative amount charged from that, when I complained they tried to say that was the turn in fee for the lease. Luckily I have the payout letter and it was lower than what the couple hundred plus they were trying to charge me, so they removed it. Then they have this Zurich plan, that has the tow services that is already offered automatically with a new vehicle. Replacement key services, this is my 4th new vehicle, I have always never lost a FOB, I turned in both keys with all vehicles. It also has paint and seat material services, again all my vehicles were turned in in a great condition. Told me I could pay the least $2k to 4k. I ended up paying more than $8. They said The services were optional, it was forced on me if I wanted to get the vehicle. With services that only last 3 years. The same tow services with the 5 year warranty. I got a $12000 discount, apparently forcing these services, they say is on every vehicle, only received about $3000 discount. When I tried to take my things from my trade-in Vehicle they opened the door with the key and left, I had to wait 10 min for them to come back to open the glove compartment and center console, it was about 10pm, and the car was in the back lot where the service department is. Last, but not least, the car comes with SXM radio and SXMGuardian services. No one told me about any of these services, that they were on the car, that they were available, how they work, what they are, or even give a pamphlet. I found out because they sent a text message after I left the dealership. Now I am having trouble accessing these services because they are not working correctly and I have spoken to at least 6 different agents trying to get access for it to work right. They also was given my email address on my paperwork, yet the SXMGUARDIAN agents are telling me that the information they have doesn't match what I am verifying, they can only verify my name, vehicle and nothing else. The email and pin number set on the account by the dealership doesn't match my information. ATP I wish I went to a different dealership. I was also asked to leave a review, after this questionable treatment. This was the worst 5 hours ever. And the people I worked with are not listed on the people section. So I can't even pinpoint the terrible sales, sales manager, and finance department representatives. More

good place, easy to deal with. recommended; given 4 star is because there is always room to grow recommended; given 4 star is because there is always room to grow More

This dealership is dishonest, manipulative and unserious. Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possi Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possible. More

It was a good experience, I went there with just me and my two young boys age 4 an 5, We worked out a deal pretty quick and the manager was very on hands and took care of my needs, even with two kids that my two young boys age 4 an 5, We worked out a deal pretty quick and the manager was very on hands and took care of my needs, even with two kids that just wanted to play the whole time, was able to purchase my dream truck with a 600 fico score. these guys are pretty amazing and can get it done, I still need to return for my full tank of gas but its ok, I am sure there word is good for it, thanks Guys! More

I called and made the appointment. My first visit since under new management. A guy directed me to the service desk and opened the door for me. The service agent took my information My first visit since under new management. A guy directed me to the service desk and opened the door for me. The service agent took my information and said the would call me when the service was completed. That afternoon I received a call and arrived to pick it up. Approximately 5 min wait from signing the paperwork to driving my vehicle. I will definitely give Envision West Covina another opportunity for my business at my next service. More

Great Customer Service The person that helped me was very nice and i appreciate it. was very nice and i appreciate it. More

The couple times I’ve been there for service, not satisfied. It’s difficult to reach anyone over the phone and receiving calls back after leaving messages is even worse. Service prices are also throu satisfied. It’s difficult to reach anyone over the phone and receiving calls back after leaving messages is even worse. Service prices are also through the roof. More

I have always had issues with this service center and this last visit wasn't any different. this last visit wasn't any different. More

Henry in service was very helpful and worked with me to to get my vehicle outfitted to get my vehicle outfitted More